Bibin John

Missouri City,TX

Summary

Computer Science graduate with experience supporting enterprise IT infrastructure and developing software solutions. Skilled in Microsoft 365 administration, identity and access management, and troubleshooting distributed SaaS environments. Background includes full-stack development using .NET and Azure and machine learning experimentation with image classification models.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

years of professional experience

Work History

Service Desk Analyst

Zensar Technologies

05.2025 - Current

Provide enterprise IT support across Windows and macOS environments, resolving incidents through ServiceNow while meeting SLA and TAT metrics.
Administer Microsoft 365 services including Exchange Online, Entra ID, and SharePoint, supporting mailbox permissions, distribution lists, and authentication issues.
Troubleshoot SSO and identity access issues across Okta, Box, Zoom, Smartsheet, DocuSign, and AWS WorkSpaces.
Support device lifecycle management (IMACD) including provisioning, printer configuration, and Intune enrollment/policy troubleshooting.
Diagnose issues involving VPN connectivity, Outlook configuration, email delivery, and network access.
Develop internal knowledge base documentation and triage guides to improve service desk resolution efficiency.
Supporting Corcept Therapeutics

Registered Pharmacy Technician

Memorial Hermann Pharmacy

08.2020 - 08.2021

Prepared and dispensed medications while managing Pyxis automated medication systems in a hospital environment.
Maintained medication inventory accuracy and collaborated with healthcare teams to ensure safe distribution.
Coordinated verification and filling of more than 200 daily prescriptions in high-volume hospital pharmacy environment.

Production Supervisor / Pharmacy Technician

MChest Pharmacy

08.2018 - 03.2020

Supervised pharmacy production operations and coordinated technician schedules.
Performed sterile compounding of IV therapies and antibiotics while maintaining regulatory compliance.
Managed team of 20 production associates, overseeing production processes and meeting all deadlines.

Education

Bachelor of Science - Computer Science, Biology

University of Houston

Houston, TX

05-2024

Skills

Languages: Python, C, JavaScript
Cloud & Platforms: Microsoft 365, Azure, AWS WorkSpaces
Identity & Access: Entra ID (Azure AD), Okta, SSO troubleshooting

Systems & Tools: ServiceNow, Intune, Exchange Online, SharePoint, Box, Zoom, Smartsheet, DocuSign
Operating Systems: Windows 11, macOS
Concepts: REST APIs, Machine Learning Models, Networking Troubleshooting

Timeline