Gavrie Zuber
Wesley Chapel,FL
Summary
Dedicated and customer-focused IT Helpdesk Specialist with 1 year and 5 months of experience providing efficient technical support and problem-solving solutions to end-users. Adept at diagnosing and resolving diverse IT issues through a combination of remote assistance, on-site troubleshooting, and excellent communication skills. Proven ability to maintain a high level of professionalism while delivering exceptional customer service in fast-paced and demanding environments.
Overview
2
2
years of professional experience
Work History
Service Desk Analyst
Insight Global
Tampa, FL
02.2024 - Current
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Troubleshot and resolved hardware, software, network, and peripheral device problems.
IT Service Desk Analyst
Image Technology Resources
Dade City, FL
10.2023 - 02.2024
- Provided technical assistance to law enforcement via telephone and email, troubleshooting hardware and software issues.
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
- Performed daily tasks such as creating user accounts, resetting passwords, installing applications, and configuring systems.
IT Help Desk Technician
Mid-Atlantic Finance
Clearwater, FL
11.2022 - 10.2023
- Incident Resolution: Successfully resolved a wide range of technical issues, including hardware and software problems, network connectivity, printer malfunctions, email configurations, and system errors, achieving a 100% average resolution rate.
- Customer Satisfaction: Consistently received positive feedback from end-users for delivering timely and effective solutions while maintaining a friendly and patient demeanor.
- Ticket Management: Demonstrated exceptional organizational skills in managing and prioritizing helpdesk tickets, ensuring timely response and adherence to SLAs.
Electrician Helper
RAMS
Tampa, FL
05.2022 - 11.2022
- Dug trenches and created holes to pull conduit and install supports.
- Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
Education
Bachelor of General Studies - Information Technology
University of South Florida
Tampa, FL12-2024
Skills
- Programming Languages: Java, Javascript, C, Python, SQL, HTML, CSS
- Web Development
- Microsoft Windows and Office
- Databases
- VMware
- Networking
- Cybersecurity
Skills
- Office 365 Administration
- Technical Support
- Active Directory
- Windows Server
- C#
- HTML
- JavaScript
- Cascading Style Sheets (CSS)
- React.js
- Web Services API
- SQL
- Tableau
- MS Office
- VMware
- Wireshark
- Object-Oriented Programming (OOP)
- Java
Timeline
Service Desk Analyst
Insight Global
02.2024 - Current
IT Service Desk Analyst
Image Technology Resources
10.2023 - 02.2024
IT Help Desk Technician
Mid-Atlantic Finance
11.2022 - 10.2023
Electrician Helper
RAMS
05.2022 - 11.2022
Bachelor of General Studies - Information Technology
University of South Florida
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