Seth R. Niefield
Hamilton
Summary
Aspiring software developer seeking an entry-level position to apply programming and database management skills in a collaborative environment.
Overview
4
4
years of professional experience
Work History
Service Desk Analyst
Encore Technologies
10.2025 - Current
- Responsibilities: Technical support, ticket documentation, customer service
- Skills: Technical troubleshooting, Microsoft OS expertise, communication, problem solving, high-volume call handling
- Summary: Provided first-level support for hardware, software, networking, and access issues while ensuring excellent customer service. Handled up to 40 calls per day, accurately documented all interactions in ITSM tools, and collaborated with resolver teams.
Sales Representative
GTN Logistics
05.2022 - 04.2023
- Responsibilities: Accounts Receivable, Sales Calls, Customer Service
- Skills: Effective Communication, Time management, Problem Solving
- Summary: Full-time position of prospecting customers, booking shipments, and handling the customer service for all clients which grew to more than 40 in my personal book of business.
Education
Bachelor of Science - Software Engineering
Western Governor’s University
Columbus, OH02.2028
Associate’s Degree - Computer Programming and Database Management – Computer Software Development
Cincinnati State Technical And Community College
Cincinnati, OH05.2026
Skills
- Programming Languages: Python, Java, C, C, C#, NET
- Web Development: HTML, CSS, PHP
- Database Management: SQL Server, MySQL
- Remote Support and Ticketing System Proficiency
- Soft Skills: Communication, Time Management, ITSM Tools, Problem Solving, Adaptability, Team Collaboration, Ability to work under pressure
Accomplishments
Dean’s List Honors: Spring 2024
Merit List Honors: Summer 2024, Fall 2024
Timeline
Service Desk Analyst
Encore Technologies
10.2025 - Current
Sales Representative
GTN Logistics
05.2022 - 04.2023
Bachelor of Science - Software Engineering
Western Governor’s University
Associate’s Degree - Computer Programming and Database Management – Computer Software Development
Cincinnati State Technical And Community College