Bich Luong
Stockton,CA
Summary
Proactive and customer-oriented professional with a proven track record at The Pho Restaurant, enhancing customer satisfaction and streamlining service operations. Skilled in cash handling and maintaining cleanliness, I excel in fast-paced environments, demonstrated by a significant increase in table turnover. My warm demeanor and strong multitasking abilities have consistently fostered positive dining experiences.
Personable and attentive with genuine passion for delivering exceptional customer service. Possess strong understanding of menu offerings and food safety regulations coupled with effective communication and multitasking abilities. Focused on ensuring positive dining experience and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Food Waiter
The Pho Restaurant
10.2024 - 12.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier
Shun Fat Supermarket
12.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Associate of Science - Biochemistry
San Joaquin Delta College
Stockton, CA05-2027
GED -
Stockton Unified School District
Stockton, CA08-2023
Skills
- Customer service focus
- Cleanliness
- Strong multitasking
- Memory retention
- Order accuracy
- Table setting
- Food safety
- Order taking
- Cash handling
- Food presentation
- Safe food handling
- Customer service
- Basic math
- Menu item recommendation
- Warm and friendly
- Cleaning and sanitizing
- Food running
- Ability to lift 30 pounds
Languages
Vietnamese
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Waiter
The Pho Restaurant
10.2024 - 12.2024
Cashier
Shun Fat Supermarket
12.2023 - 10.2024
Associate of Science - Biochemistry
San Joaquin Delta College
GED -
Stockton Unified School District
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