Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Bienta Coleman

Marrero,LA

Summary

Proven skills with exceptional record of achievement in enhancing receivables, collections, and billing efforts with strategic approaches. Partner to executive teamwork, exceeding targets through implementation of key processes. Dedicated to team success and solving problems with minimal oversight.

Overview

10
10
years of professional experience

Work History

Collection/Billing Specialist

Adams and Reese
New Orleans , LA
10.2023 - Current
  • Prepare itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Develop solutions to resolve customer payment disputes or discrepancies.
  • Review accounts for past due balances and contacted customers to arrange payment plans or collect payments.
  • Answer customer questions to maintain high satisfaction levels.
  • Manage all payments processing, invoicing and collections tasks.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Eliminate inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Investigate past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Complete billing audits in identified timeframes to report and investigate findings.
  • E-billing all clients to inform on their outstanding debts and deadlines.

Collections Supervisor

Pellerin Milnor Corporation
Kenner, LA
12.2013 - 03.2022
  • Implemented systems and procedures designed to improve overall efficiency within the department.
  • Assisted in developing training materials for new hires in the Collections Department.
  • Produced monthly reports detailing progress against established goals for collections activity.
  • Posted customer payments by recording cash, checks, wire, and credit card transactions.
  • Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers.
  • Coordinated with the sales and marketing team regarding collection of payment dues.
  • Verified valid or authorized deductions by entering adjusting entries.
  • Researched information to completing applications for line of credit requests
  • Maintained good rapport with customers.
  • Managed the unapplied cash within the department making sure payments are researched and properly applied.
  • Prepared monthly statements for customers/ dealers to review open invoices and credits.
  • Supervised the functions and activities of the collection team by examining customer payment plans, payment history, credit line and aging report.

Education

MBA - Accounting And Business Management

University of Phoenix
Arizona City, AZ
09.2018

Bachelor of Science - Business Administration And Management

University of Phoenix
Metairie, LA
04.2011

Skills

  • Communicate well with diverse groups in and out of the organization
  • Utilize problem-solving skills, creativity, and critical thinking
  • Demonstrate qualities like empathy, support, and concern
  • Good listening skills
  • Patience and stress management
  • Payment posting
  • Invoice Processing
  • Research and due diligence
  • Team Collaboration

Skills

  • Oracle, ARS 3, Data Cert, Ty Metrix 360, Quovant< Counselink, Bottom Legal, App. Ebilling, Billing Point, Datalytics Defense, Client Pay, Legal Tracker, Averitt, Elite, Citrix, AR360

Timeline

Collection/Billing Specialist

Adams and Reese
10.2023 - Current

Collections Supervisor

Pellerin Milnor Corporation
12.2013 - 03.2022

MBA - Accounting And Business Management

University of Phoenix

Bachelor of Science - Business Administration And Management

University of Phoenix

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Bienta Coleman