Melissa Denis
North Lauderdale,FL
Summary
Dynamic and outgoing trilingual professional who thrives on taking the initiative using creative solutions with uncompromising result in tested and proven positive results. Personally thrives and excels in working in a team as well as individually. Keen eye for detail. Creative problem solving in a way that keeps others interested and engaged. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
Work History
Collection Specialist/ Loan Associate
Access Financial LLC
Fort Lauderdale, FL
10.2019 - Current
- Trained new team members on scripts, company services and collection strategies.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Loan Specialist
Access Financial
Fort Lauderdale, FL
10.2019 - Current
- Call Customers to schedule payment arrangement for their past due balance that is in Pending collection or fully in collections.
- Recommended loan approvals and denials based on customer loan application reviews.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Maintained strict confidentiality of bank records and client information.
Certified Telemarketer
CPL Media
Boca Raton, FL
08.2018 - Current
- Call patient to inform them of their newly covered health care benefits and mail out the test kit for them if they are interested
Billing and Collection Coordinator
Hollywood Medical Clinic
01.2013 - 02.2018
- Call insurance to check on claim status
- Call patient to collect payment
- Send patient to collection
- Front Desk
- Answer Phones
- Schedule appointment
- Call patient to remind them of their appointment
- Check insurance/eligibility
Manheim Security Officer
Securitas
01.2016 - 12.2017
Customer Service
Macy's
Stamford, CT
01.2011 - 01.2012
Phones Sale Associate
Sally Beauty Supply
Norwalk, CT
01.2008 - 01.2010
Cashier Customer Service
- Answering Phones
- Back Stock
- Conducted research, gathered information from multiple sources and presented results
Education
Bachelor of Arts - Criminal Justice
Devry University
Miramar, FL07.2022
Certificate of Completion in Medical - General
Sanford Brown Institute
2011
High School Diploma -
Norwalk High School
2008
Skills
- Stocking and replenishing
- Sales trends
- Sales expertise
- Contract preparation
- Adapt to diverse groups
- Relationship building
- Excellent people skills
- Client Service
Languages
French
Native or Bilingual
Timeline
Collection Specialist/ Loan Associate
Access Financial LLC
10.2019 - Current
Loan Specialist
Access Financial
10.2019 - Current
Certified Telemarketer
CPL Media
08.2018 - Current
Manheim Security Officer
Securitas
01.2016 - 12.2017
Billing and Collection Coordinator
Hollywood Medical Clinic
01.2013 - 02.2018
Customer Service
Macy's
01.2011 - 01.2012
Phones Sale Associate
Sally Beauty Supply
01.2008 - 01.2010
Cashier Customer Service
Bachelor of Arts - Criminal Justice
Devry University
Certificate of Completion in Medical - General
Sanford Brown Institute
High School Diploma -
Norwalk High School