David Locke Jr
Detroit,MI
Summary
I am a U.S Army Veteran looking for a challenging position where my customer service, machine operating, and manufacturing experience may be used to increase the productivity of your company.
Overview
8
8
years of professional experience
Work History
Collection Technician 1
WASH Multifamily Laundry Systems LLC.
Livonia , MI
2021.08 - 2023.09
- Drove a company vehicle to customer locations to collect coins and data from coin and card-operated washing machines and dryers.
- Accurately and legibly recorded machine counter readings.
- Completed the collection route by the end of each day.
- Performed collections at all locations during the designated 30, 60 or 90-day collection cycles.
- Maintained and followed company vehicle-maintenance guidelines.
- Maintained excellent driving and Worker’s Comp safety records.
- Promoted teamwork and cooperation.
Appointment Setter
Tubtastic Bathroom Solutions
Detroit , MI
2017.02 - 2021.08
- Responded to telephone inquiries, providing quality service to customers inquiring about the products and services that the company offers.
- Listened attentively to caller needs to ensure a positive customer experience.
- Accessed electronic systems to look up customer, product, service information and availability.
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Customer Advocate
KNA/Carvana
Eastpointe , MI
2020.08 - 2021.03
- Interacted with customers on the phone, receiving inbound calls, and also making outbound calls..
- Built relationships with our customers and advocating for them throughout the process.
- Asked questions, understanding the customers' needs and priorities, and problem-solving.
- Motivated customers about selling their cars to Carvana and how the process works.
- Reviewed and verified sensitive materials such as vehicle titles and customer's driver's licenses
- Kept detailed notes in our customer tracking system
- Drove vehicles to deliver to customers
Cashier/Crew Member
Taco Bell
Springboro , OH
2016.01 - 2017.02
- Primarily worked with customers and take food and drink orders.
- Job responsibilities included ringing up purchases, providing exact change, operating credit card machines, and answering questions about menu items
- Assisted in preparing tacos, burritos, quesadillas, and nachos according to specific recipes.
- Packed prepared orders and ensured that they are timely delivered to customers.
- Maintained a clean and sanitary workplace, including counters, tables, and chairs.
- Checked inventory in order to determine stock levels.
Education
Bachelor of Arts - Business Administration
Ohio Christian University
Circleville, OH07.2020
Associate of Arts - Interdisciplinary Studies
Ohio Christian University
Circleville, OH02.2017
High School Diploma -
Salem High School
Virginia Beach, VA06.1997
Skills
Complaint resolution
Route delivery
MS Office
Professional telephone demeanor
Money handling abilities
Customer service
Good listening skills
Stocking and replenishing
Credit card processing
Problem resolution
Shipping procedures understanding
Account management
CRM Recordkeeping strengths
Inbound and Outbound Calling
References
References available upon request.
Timeline
Collection Technician 1
WASH Multifamily Laundry Systems LLC.
2021.08 - 2023.09
Customer Advocate
KNA/Carvana
2020.08 - 2021.03
Appointment Setter
Tubtastic Bathroom Solutions
2017.02 - 2021.08
Cashier/Crew Member
Taco Bell
2016.01 - 2017.02
Bachelor of Arts - Business Administration
Ohio Christian University
Associate of Arts - Interdisciplinary Studies
Ohio Christian University
High School Diploma -
Salem High School
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