Summary
Overview
Work History
Education
Skills
Certification special education
Timeline
Generic
Pamela Washington

Pamela Washington

Framers Branch Blvd ,TX

Summary

Proven leader in enhancing customer satisfaction and streamlining operations, with a notable tenure at Washington Mutual Bank. Excelled in complaint resolution and CRM software, boosting loyalty through innovative service strategies. Demonstrated exceptional communication and analytical skills, achieving significant improvements in team performance and customer service standards.

Overview

18
18
years of professional experience

Work History

Customer Service and Collection Agency

Washington Mutual Bank
05.2013 - 07.2017
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
  • Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
  • Actively participated in company-wide meetings to share insights on improving business operations based on data analysis findings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.

Teaching Professional

Arlington Independent School District
08.2000 - 05.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Corporation Manager in the Demand Center

American Airlines
06.1999 - 07.2000
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Education

Business Administration And Management

Tarrant County Junior College
Early Childhood Development
2000

Skills

  • Sales Support
  • Complaint Handling
  • CRM Software
  • Service standard compliance
  • Complaint resolution
  • Report Preparation
  • Public Information Research

Certification special education

My special education certification from Alton Independent School district for special needs for kids with ADD bipolar Ed and special needs I also was working in the Mac lab and content masters and pass we kiss with special needs and also work and relieve for hotspot teachers and also I did attendant clerk

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Work from home option401k matchPaid sick leavePaid time offCareer advancementFlexible work hours

Timeline

Customer Service and Collection Agency

Washington Mutual Bank
05.2013 - 07.2017

Teaching Professional

Arlington Independent School District
08.2000 - 05.2013

Corporation Manager in the Demand Center

American Airlines
06.1999 - 07.2000

Business Administration And Management

Tarrant County Junior College

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