Nora Theofilatos
Manhasset, NY,NY
Summary
Dynamic and results-oriented professional with extensive experience at Washington Mutual Bank as a Loan Processor and Bilingual Mortgage Consultant. Excelled in information verification and customer service, enhancing client satisfaction and streamlining loan processes. Demonstrated exceptional teamwork and collaboration, significantly improving application accuracy and efficiency.
Overview
4
4
years of professional experience
Work History
Loan Processor, Bilingual Mortgage Consultant
Washington Mutual Bank
03.2000 - 08.2004
- Reviewed loan applications for accuracy by verifying necessary documentation.
- Identified issues in loan applications by conducting thorough reviews and assessments.
- Facilitated clear communication with clients by explaining loan processes and requirements.
- Scheduled meetings with clients to streamline the application process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Education
High School Diploma -
Franklin K Lane HS
Brooklyn06-1987
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Customer service
- Application review
- Client data gathering
- Loan submissions
- Customer service-focused
Languages
Spanish
Native or Bilingual
Timeline
Loan Processor, Bilingual Mortgage Consultant
Washington Mutual Bank
03.2000 - 08.2004
High School Diploma -
Franklin K Lane HS
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