Focused, detail-oriented and conscientious professional with advanced understanding of regulations and standards. Reviews large volumes of physical and digital data to assess accuracy and integrity of provided information while meeting tight deadlines.
Overview
6
6
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Services, IRS
Memphis, Tennessee
09.2023 - 06.2025
Processed taxpayer correspondence and inquiries efficiently.
Analyzed financial documents, such as bank statements, pay stubs, and W-2s to verify income reported on tax returns.
Prepare and issue manual refunds, perform credit transfers, and compute tax, penalty, and interest.
Answer correspondence and communicate with taxpayers, either by mail or telephone, to address questions or resolve discrepancies with their tax returns.
Contact Representative
Internal Revenue Service, IRS
Memphis, Tennessee
03.2021 - 05.2023
Help taxpayers understand their tax obligations, meet filing and payment requirements, and resolve discrepancies.
Investigate taxpayer accounts and analyze available information to provide guidance and determine appropriate actions.
Offer assistance to taxpayers by phone, addressing inquiries about a wide range of tax-related issues.
Keep accurate and detailed records of all taxpayer interactions and transactions.
Apply the tax code to explain complex tax laws and regulations in a clear and understandable manner to taxpayers.
Mail Clerk
Internal Revenue Service, IRS
Memphis, Tennessee
05.2019 - 01.2021
Coordinate with internal departments and external carriers for mail pick-ups and deliveries.
Route mail to appropriate departments or individuals, researching and forwarding misdirected items.
Maintained a clean work environment by disposing of waste material properly.
Ensured compliance with federal regulations governing mailing processes.
Loaded mail into cart to prepare for interdepartmental delivery route.
Scanned documents into electronic filing systems.
Answered telephones, directed calls and took messages.