Tiffani Ruiz

Responds to taxpayer's inquiries regarding preparation of a variety of tax returns, related schedules, and other documentation. Resolves account inquiries; advises taxpayers of enforcement actions; and manages sensitive case problems designated as requiring special case handling. Analyzes and resolves tax processing problems. Adjusts taxpayer accounts; prepares and issues manual refunds; performs multiple credit transfers; and computes tax, penalty, and interest (including restricted interest). Secures payment of delinquent taxes and filing of delinquent returns. Recommends lien and/or levy action, including supporting information for release. May serve as a technical advisor, OJT coach, classroom instructor, or reviewer; provides technical assistance on systemic problems and inconsistencies in IRMs. Knowledge of individual and business tax law, the IRM, the IRC, IRS collection techniques and enforcement actions, regulations, practices, tax forms, notices, bills, and other documents to identify the nature and scope of problems or issues, make appropriate adjustments to accounts, and advise the taxpayer of options available for meeting tax obligations. Knowledge of available on-line systems, research materials, technology, and tools to resolve the taxpayer's inquiries. Collects delinquent taxes and secures delinquent returns from taxpayers who have not resolved their obligations in response to prior correspondence or other contact. Conduct interview with taxpayers (and/or his or her representative). Employ investigative process to collect delinquent taxes and securing delinquent tax returns. Taxpayers at this level normally include individuals with relatively large gross income from diversified sources; self-employed professionals, medium sized partnerships and corporations. Also involved in this matter are retail, manufacturing, construction, wholesale, and other businesses as well as smaller businesses with valuable or unusual assets. Counsel's taxpayers on his or her tax filing problems such as, deposit and payment obligations, actions needed to bring taxpayers into full compliance. Provide guidance and service on a wide range of financial problems to assist the taxpayer toward a positive course of action to resolve tax issues. Assist taxpayer representative in developing strategies to resolve all delinquencies. Employ appropriate actions to retrieve balance due. Explain to taxpayer his or her rights, IRS policies and procedures. Furnish instructions and evaluate issues presented by taxpayers, practitioners, and IRS employees. Customer service is based upon learning, interpreting, applying IRM policies, procedures, regulations, court decisions, state, local laws, and various Titles of the United States Code. Resolve account discrepancies and responds to taxpayer and practitioner requests. Conduct interview with taxpayer (and/or the representative) with the purpose of securing complete financial information and assessing the taxpayer's ability to pay outstanding tax obligations. Reviews taxpayer information to determine action and processing requirements. Examines original/other documents for completeness. Codes and prefects tax return/documents; receives, records, sorts, batches, associates, controls, stages, collects, mails, extracts, and distributes incoming/outgoing work. Maintains updates, purges suspense/closed files; examines and perfects documents; determines header data and numbers returns/documents; maintains supplies and prepares requisitions. Verifies and updates entries on automated tax systems so that any batch of work or documents can be located and information given on the status and location of cases. Performs a variety of clerical and procedural tasks using an automated tax system which involves: assigning, maintaining, monitoring or updating

• Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
• Handled multi-line phone system, directing calls to appropriate departments swiftly.
• Maintained organized filing systems for client records and administrative documents.
• Assisted in processing incoming mail and packages, ensuring timely distribution to staff.
• Coordinated office supplies inventory, placing orders to maintain stock levels efficiently.
• Developed positive relationships with clients, enhancing overall customer satisfaction rates.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Developed and implemented engaging lesson plans tailored to infant developmental milestones.
• Supervised classroom activities, ensuring a safe and nurturing environment for infants.
• Mentored and trained new teachers on classroom management and curriculum delivery.
• Fostered strong relationships with parents, providing regular updates on child progress.
• Collaborated with staff to enhance educational programming and improve overall classroom dynamics.
• Conducted assessments to monitor individual growth and adapt learning strategies accordingly.
• Maintained confidentiality of children, family information and staff.
• Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
• Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Boosted early literacy skills by regularly exposing infants to books, songs, rhymes, and finger plays.
• Maintained accurate records of each infant''s daily activities, meals, diaper changes, and other pertinent information for parent communication.
• Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.

• Processed high volumes of transactions accurately and efficiently in fast-paced environment.
• Maintained accurate cash drawer through diligent handling of cash, checks, and credit transactions.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Trained new staff on checkout procedures, enhancing team performance and efficiency.
• Monitored stock levels at registers, ensuring timely replenishment of merchandise for smooth operations.
• Implemented process improvements that reduced checkout times and enhanced customer satisfaction.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Processed refunds and exchanges in accordance with company policy.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.