Dynamic and detail-oriented professional with a strong background in customer service and document verification. Known for delivering exceptional service while ensuring compliance and accuracy in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Closing Administrator
Washington Mutual Bank
Phoenix, AZ
2001 - 2003
Reviewed loan documents for compliance with regulations and company policies.
Coordinated with lenders, title companies, and clients to finalize loan closings.
Prepared closing disclosures and ensured accuracy of financial statements.
Communicated effectively with clients to address inquiries and resolve issues.
Trained junior staff on closing procedures and best practices for efficiency.
Funding Specialist
Wells Fargo Home Mortgage
Phoenix, AZ
2003 - 2004
Reviewed funding conditions and ensured all criteria were met.
Coordinated with title companies for document retrieval and verification.
Assisted internal departments with questions regarding loan status and documentation requirements.
Reviewed loan packages to ensure accuracy of information and completeness of documents.
Resolved post-closing issues related to loan funding discrepancies.
Underwriting Assistant
Wells Fargo Home Mortgage
Phoenix, AZ
2004 - 2006
Processed mortgage applications and verified applicant information for compliance.
Assisted underwriters in evaluating risks and determining loan eligibility.
Coordinated communication between clients and mortgage professionals for timely updates.
Maintained accurate records in underwriting systems for easy retrieval and review.
Reviewed documents for completeness and identified discrepancies during processing.
Underwriter
Wells Fargo Home Mortgage
Phoenix, AZ
2006 - 2008
Reviewed credit reports to determine borrower eligibility and financial stability.
Implemented underwriting guidelines to maintain consistency in loan approvals.
Communicated findings and decisions to brokers and borrowers in a clear, concise manner.
Analyzed property appraisals to assess market value and potential risks.
Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
Office Manager
W. S. Yoe's Nursery Inc.
Madison, OH
2008 - 2018
Assisted with financial tasks, including invoicing and tracking expenses.
Maintained communication with vendors to ensure timely deliveries.
Trained new employees on office procedures and company policies.
Supported customer service efforts by addressing inquiries and resolving issues.
Managed daily office operations and maintained efficient workflow processes.
Server/Bartender
The Verrado Grille
Buckeye, AZ
2018 - 2024
Provided exceptional customer service in a fast-paced dining environment.
Processed customer orders using point-of-sale systems efficiently.
Trained new staff on restaurant procedures and service standards.
Private Dining Server/Bartender
Lockkeeper's Restaurant
Independence, OH
2024 - Current
Provided exceptional service to high-profile customers in our private dining banquet rooms.
Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
Trained in wine and liquor service in order to provide full and positive experiences to guests.