Nastassja Shepherd
Tulsa,OK
Summary
I work well with individuals and companywide goals. I can strategize and execute without being micromanaged. I am someone who reacts well to high pressure situations and can maintain a calm and cool demeanor when faced with problems.
Overview
11
11
years of professional experience
Work History
Customer Service Representative /Debt Collection Specialist
Alert 360
Tulsa, OK
10.2018 - Current
- Assist customer with technical issues or general questions
- Collect payments
- Resolve overpayments
- Work with both businesses and individuals
- Keep records of amounts owed and length on delinquency
Store Manager
Toys ‘R’ Us
Tulsa, OK
12.2016 - 09.2018
- Assist in recruiting, hiring, and training
- Weekly schedule update
- Coach and Develop a team of 25 to drive sales
- Assist in tracking statics and monthly sales goals
- Assist with customer escalations or concerns
Sales Representative
Direct TV
Tulsa, OK
10.2013 - 12.2016
- Assist customer with speedy service
- Update account information and take payments
- De Escalate irritate customers
- Up sell products
- Train new team members
- Be a team player
Education
Associate of Occupational Science - Medical Billing and Coding
Community Care College
Tulsa, OK10.2016
Skills
- Great Communication skills
- Team Building
- Serve Customers
- Creating resolution
- Sales and Customer service experience
- Management Experience
- Telecommunication
- Call Management
- Appointment Scheduling
- Complaint resolution
- Data Collection
- Scheduling
- Information Security
- Order Processing
- Customer Service
- Dispute Resolution
- Met monthly goals
- Raised monthly sales rates by a minimum of 25% consistently each month
Accomplishments
- Low turn over rates
- 25% increase in sales
Timeline
Customer Service Representative /Debt Collection Specialist
Alert 360
10.2018 - Current
Store Manager
Toys ‘R’ Us
12.2016 - 09.2018
Sales Representative
Direct TV
10.2013 - 12.2016
Associate of Occupational Science - Medical Billing and Coding
Community Care College
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