Jennifer Lubben
Austin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Certified and skilled in 1040X
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Austin, TX
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating improving overall user experience.
- Certified in phones and 1040X
Tax Examiner Clerk
Internal Revenue Service, IRS- ITIN Operations
Austin, TX
01.2023 - 07.2023
- Reviews and analyzes supporting documents to evaluate authenticity and/or validity
- Prepares entries to amend and complete records, refers questionable documents and supporting documents to appropriate areas of pipeline to determine corrective action
- Edit and enter w7 and ITIN applications into RTS
- Perfects documents and initiates research to correct missing or inaccurate applicant information
- Assign ITIN numbers to qualifying applicants
- Research and comprehend Internal Revenue Manual
- Comprehensive knowledge of RTS.
Bartender
Bluefin Sushi Bar And Ramen
Austin, TX
12.2021 - 09.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Eurasia Sushi Bar & Bluefin sushi bar
12.2021 - 09.2022
- As bartender, I worked directly with customers, I represented the company and provided great customer services to our clients and patrons
- Sale, served, and process payments
- Duties some but not limited to: Provide excellent customer service by interacting with customers, and utilizing my time management skills, taking their orders, serving food and drinks
- Assess and analyze customers’ needs and preferences to make recommendations
- Verify age requirements
- Comply and stay up to date with rules and regulations for food safety and TABC certificates
- Keep inventory, have knowledge with pairing and taste
- Knowledge base of the ingredients and mixture
- Process payments with cards and cash
- Managing inventory, staying organized and cleaned bar supplies
- Making sure everything is done timely and provide excellent customer service
- Close the register, count money and provide management with a financial report for money in the register, and total sales every night
- Make sure there are no discrepancies and that our cash and sales match
- After making sure the sales and money balance, create a separate report to notify management of what each employees earnings should be based on sales and hourly output and tips.
Cleaning business owner
Madam Maids LLC
06.2020 - 01.2022
- Directed and efficiently managed the companies accounting and administration functions, Project management, tracked sales, and guarantee a delivered service to our customers
- Duties some but not limited to: Create and managed a business plan
- Determined pricing for products and services based on cost and competition
- Developed marketing campaigns to ensure company remained competitive and profitable
- Developed marketing strategies to increasing brand exposure and visibility to ensure and increase the sales of services to secure future earnings
- Researched, Planned, analyze, and executed projects
- Maximized our time and resources on time spent on projects to ensure the highest profitability ratios
- Great time management skills but without compromising the timely delivery of a service and ensure delivery of great customer service to our clients
- Evaluated customer satisfaction to improve customer service and products offerings
- Ensure the company was operating within the law and regulations of local, state and federal agencies
- Communicated with our clients on a regular basis and with the comptroller and keep track of the company’s finances
- Analyze financial statements and trends to manage cash flow and make business decisions.
Sales Associate
Kirby
01.2016 - 01.2017
- As a Sales Associate we traveled and distribute product samples
- Researched, and devised a plan and analyze the best routes to distribute and sale the company’s products, merchandise, and services
- Some duties include but not limited to: Show customers presentation on product features
- Persuade customers to buy products using scripts provided by the company and use company tools to make the sales as well as our own interpersonal skills
- Handle all payment transactions
- Developed prospect list and lead list
- Develop constructive and cooperative working relationships with others
- Use time management skills to maximize the chances of making sales based on one location with multiple prospects and being in a time limitation
- Train new sales representatives
- Demonstrate to our customers that our products are superior to our competitors and leave the company in good standing to retain past customers and keep ensuring future sales
- Write up orders for merchandise and finalize sales, fill out contracts and retain copies of all paperwork.
Education
General Diploma -
Hillcrest High School
Dallas, TX2008
Skills
- Time management
- Problem solving
- Clear communication
- Adaptability and Flexibility
- Patience
- Effective listening
- Detailed oriented and very organized
- Learn quickly and effectively apply knowledge
- Business planning
- Teamwork
- Emotional Intelligence helps me provide great customer service
- Situational awareness
- Multi-tasking
- Great Organizational skills
- Great communication skills
References
- Andre Dinata, Restaurant Owner, Eurasia & Bluefin Sushi 512-203-2606
- Adilene Olvera, Tax examiner, 512-486-0411
Timeline
Customer Service Representative
Internal Revenue Service, IRS
07.2023 - Current
Tax Examiner Clerk
Internal Revenue Service, IRS- ITIN Operations
01.2023 - 07.2023
Bartender
Bluefin Sushi Bar And Ramen
12.2021 - 09.2022
Bartender
Eurasia Sushi Bar & Bluefin sushi bar
12.2021 - 09.2022
Cleaning business owner
Madam Maids LLC
06.2020 - 01.2022
Sales Associate
Kirby
01.2016 - 01.2017
General Diploma -
Hillcrest High School