CHRISTOPHER BUFFORD

I open and close the store. I am responsible for sales in the front as well as handling mechanical duties in the back when my manager is out or busy I oversee the operation of his store and make sure jobs are getting done in a timely manner and to the customer satisfaction

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Communicate with customers to provide competitive price quotes and estimated labor times
• Diagnose problems using manual, visual, and computer-assisted methods
• Satisfy customers with knowledgeable support and expert repairs for vehicle systems
• Disassemble units and inspected parts for wear, using micrometers, calipers, and gauges
• Estimate vehicle repair costs and discussed details with customers

• Called customers to schedule vehicle inspections, recall work and preventive maintenance.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Updated knowledge of automotive technology, industry trends, products, services, and regulations.
• Processed invoices for payment and checked warranties for coverage eligibility.

• Minimize delivery delays by maintaining adequate product stock
• Educate customers by explaining or demonstrating features and benefits
• Redirect and overcome sales objections by employing persuasive communication skills
• Meet record-keeping requirements with detailed reports and thorough account information
• Approach and solve work problems with initiative and sound judgment
• Enhance customer satisfaction with fast, knowledgeable service
• Collaborate with team members to meet daily demands and handle challenging projects

• Defused conflicts by using de-escalation and crisis management techniques
• Kept security and facility managers updated on security activities and incidents with thorough daily reports
• Identified security issues with foot patrols of building and grounds
• Investigated disturbances, alarms, and unusual activities
• Responded to medical or security emergencies to perform first aid, secure scenes, and detain individuals