Christian Bouchard

• Analyzed product malfunctions and facilitated the development of repair schedules to ensure timely resolutions.
• Developed and tested prototypes swiftly to address specific customer needs.
• Executed design and implementation of customer requests into production.
• Engineered and executed modifications to reduce failure rates in sensitive battery components.

Service Manager

March 2023 - December 2023

• Developed and implemented effective strategies aimed at improving customer tracking and communication.
• Oversaw national and international repair coordination, including projects in Puerto Rico and Canada.
• Designed and implemented preventative maintenance schedules to minimize downtime and ensure operational efficiency.
• Managed customer communications to ensure timely invoicing and efficient shipping operations.

Lead Service Technician

May 2021 - March 2023

• Facilitated battery service consultations both in person and over the phone to support client needs.
• Specialized in completing advanced repair projects.
• Oversaw repair timelines and delivery schedules to ensure timely project completion.

• Provided technical support to customers on the phone and in-person.
• Created detailed reports documenting service activities for management review.
• Developed and implemented strategies for improving customer service operations.
• Logged services performed in service ticket system.
• Developed preventive maintenance procedures and schedules.

• Contributed to maintenance operations, leading to retention as a key team member beyond the very temporary position originally tasked with.
• Repaired and maintained specialized CNC equipment.
• Identified and sourced specialized parts for machinery to keep operations running effectively.
• Identified and addressed product quality issues.