Timothy M. McClay
Harrisburg,PA
Summary
Sales professional prepared to excel in this role with strong background in technical sales and client relationship management. Skilled in solution-based selling, technical presentations, and product demonstrations. Known for fostering team collaboration and adapting to changing needs, consistently delivering on targets. Proven ability to translate complex technical concepts into actionable strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Tech Support Coordinator / Service Engineer
TransGard LLC
09.2022 - 02.2026
- Set service and installation schedules.
- Supervise installations.
- Subject matter expert on sales calls.
- Program laser bird deterrent systems.
- On-site product training.
- Maintain A rating on corporate compliance. (ISN, Avetta, etc.)
- Responsible for company Safety training.
- Maintain company phone, camera, and access control systems.
- Assist in new product design.
Inside Sales Representative
TransGard LLC
09.2020 - 09.2022
- Maintain contact with the existing customer base ensuring continuity between 3rd party sales reps and customers.
- Use Google Alerts to find leads and either make contact or forward to rep depending on location.
- Create proposals for new systems and equipment based on customer needs.
- Process sales orders
- Track all meetings and touches and sales in CRM.
- Set and exceed monthly goals.
- 100% participation in safety program.
Core Account Executive
Johnson Controls Security Solutions
03.2020 - 07.2020
- Maintain contact with the existing customer base.
- Respond to and resolve service and billing issues.
- Create proposals for new systems and equipment based on customer needs.
- Track all meetings and touches and sales in CRM.
- Set and exceed monthly goals.
- 100% participation in safety standards.
New Business Account Executive
Johnson Controls Security Solutions
10.2019 - 03.2020
- Research market and determine potential new customers.
- Initiate contact with potential customers and set meetings/ site visits.
- Create proposals for new systems and equipment based on the customer’s needs.
- Track all meetings and touches and sales in CRM.
- Set and exceed monthly goals.
- 100% participation in safety standards.
Sales Consultant
Crime Intervention Alarm Company
05.2017 - 10.2019
- Perform product demonstrations to customers.
- Create proposals and site layouts based on customer needs.
- Follow up with leads and track all contacts using a CRM
Field Service Technician
Crime Intervention Alarm Company
01.2015 - 05.2017
- Run service calls and complete service tickets in a timely manner.
- Participate in the on call rotation.
- Assist Install department on large projects.
- Program alarm panels, Access control systems, and CCTV systems.
- Upsell customers to newer equipment when needed.
- Provide 24/7 tech support to customers and fellow employees.
SSA, TS, Design Engineer
M3T Corporation
01.2015 - 05.2017
- Execute all Support Service Agreements.
- Provide Programming Assistance to the Technical Services Department during Projects.
- Write proposals based on results of SSA.
- Assist service department with service calls.
- Assist install department with projects as needed.
Sales Engineer
M3T Corporation
01.2014 - 01.2015
- Search the construction exchanges for new projects to bid on.
- Perform takeoffs and write technical proposals for bid projects.
- Assist the business development team with technical presentations.
- Provide phone support for field technicians.
- Create riser and point to point drawings for submittals and “as-builts”.
- Research new products for practical applications.
Education
Highschool - Drafting, Engineering Drawing
Raytown South Highschool
Technical School - Electronics
Herndon Career Center and Technical School
Skills
- Technical support
- Problem-solving abilities
- Technical documents comprehension
- Account management
- Performance testing
- Appointment scheduling
- Business development
- Technical troubleshooting
- Product knowledge
- Remote support
- Windows operating systems
- Technical training
Certification
- Lenel Core, Intrusion, Wireless Locks and Legacy (FcWnx) Certification.
- Honeywell Vista, Genetec, Exacq, Axis, Stentofon, Bosch, Pelco, Daq (ICIDS), AAADM, Door Controls Jump Start.
- Previously held Federal Secret Clearance and Child Abuse History clearance.
- Previously held security license in MD and VA.
- Highly proficient with MS Office Full Suite, Various Cad programs (AutoCad, OnShape, SketchUp) and various apps as required.
Timeline
Field Tech Support Coordinator / Service Engineer
TransGard LLC
09.2022 - 02.2026
Inside Sales Representative
TransGard LLC
09.2020 - 09.2022
Core Account Executive
Johnson Controls Security Solutions
03.2020 - 07.2020
New Business Account Executive
Johnson Controls Security Solutions
10.2019 - 03.2020
Sales Consultant
Crime Intervention Alarm Company
05.2017 - 10.2019
Field Service Technician
Crime Intervention Alarm Company
01.2015 - 05.2017
SSA, TS, Design Engineer
M3T Corporation
01.2015 - 05.2017
Sales Engineer
M3T Corporation
01.2014 - 01.2015
Technical School - Electronics
Herndon Career Center and Technical School
Highschool - Drafting, Engineering Drawing
Raytown South Highschool