Summary
Work History
Skills
Timeline
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Big Mon Transportation

Tampa

Summary

Dynamic professionals with a proven track record of twenty years of experience, excelling in customer service and transportation logistics. Skilled in appliance installation and heavy lifting, we consistently ensured timely deliveries while fostering positive client relationships. Our commitment to workplace safety and teamwork has driven successful project outcomes and enhanced customer satisfaction.

Work History

Delivery Driver

Home Depot
Tampa, FL
2024 - 2025
  • Ensured timely delivery of products to customers, maintaining high service quality.
  • Operated delivery vehicle in compliance with safety regulations and company policies.
  • Assisted in loading and unloading deliveries, optimizing space and minimizing damage.
  • Communicated effectively with customers regarding delivery status and service inquiries.

Project Manager

Big Mon Transport
Tampa, FL
2017 - 2025
  • Developed project plans, timelines, and budgets to align with organizational goals.
  • Coordinated cross-functional teams to ensure timely project delivery and adherence to specifications.
  • Monitored project progress, identifying risks and implementing mitigation strategies effectively.
  • Facilitated stakeholder meetings to communicate updates and gather feedback for continuous improvement.

Appliance Installer

Multi Family
Tampa, FL
2017 - 2025
  • Installed and connected various household appliances, ensuring proper functionality and adherence to safety standards.
  • Conducted thorough site assessments prior to installation, identifying potential challenges and solutions.
  • Collaborated with customers to understand appliance needs and provided tailored recommendations for optimal performance.
  • Trained new team members on installation procedures, tools usage, and safety protocols to enhance team efficiency.

Appliance Installer

Self-employeed
Tampa, FL
2014 - 2025
  • Troubleshot and resolved appliance issues post-installation, ensuring customer satisfaction through effective communication.
  • Maintained accurate records of installations, service requests, and customer feedback for continuous improvement initiatives.
  • Implemented best practices for inventory management, reducing equipment downtime during installations.
  • Delivered, loaded and unloaded and installed all high end and low end appliances.
  • Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
  • Reduced installation errors by carefully following manufacturer guidelines for various appliances.

Furniture Mover

Self-employeed
Tampa, FL
2010 - 2025
  • Operated hand trucks and dollies for efficient furniture transport.
  • Followed safety protocols to ensure secure handling of items.
  • Assisted in loading and unloading furniture from vehicles.
  • Collaborated with team members to execute smooth relocation processes.
  • Adapted quickly to various environments and client needs.
  • Ensured customer satisfaction through careful handling and placement of items.

Customer Service Representative

Self-employeed
Tampa, FL
2005 - 2025
  • Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
  • Utilized CRM software to track customer interactions and ensure accurate record-keeping.
  • Adapted communication style to meet diverse customer needs, fostering positive relationships.
  • Collaborated with team members to streamline processes and improve service delivery efficiency.
  • Educated customers on product features and services, addressing concerns effectively.
  • Handled escalated complaints professionally, maintaining a calm demeanor under pressure.

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Heavy lifting
  • Workplace safety
  • Furniture moving
  • Loading and unloading
  • Truck loading and unloading
  • Clean driving record
  • Power tools operation
  • Transportation logistics
  • Mechanical installation
  • Hand tools proficiency

Timeline

Delivery Driver

Home Depot
2024 - 2025

Project Manager

Big Mon Transport
2017 - 2025

Appliance Installer

Multi Family
2017 - 2025

Appliance Installer

Self-employeed
2014 - 2025

Furniture Mover

Self-employeed
2010 - 2025

Customer Service Representative

Self-employeed
2005 - 2025

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Big Mon Transportation