BIJAN BARAI
Atlantic City,NJ
Summary
American Hotel & Lodging Association: Certified Guest Service Professional Making Connections. Dynamic Front Desk Manager with a proven track record at Ac Lodge Beach & Boardwalk, excelling in guest relations and problem-solving. Expert in optimizing occupancy rates and enhancing customer satisfaction through effective training and management. Skilled in hospitality services and time management, ensuring seamless operations and memorable guest experiences.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
Ac Lodge Beach & Boardwalk
3001 Pacific Ave, Atlantic City, Nj-08401
01.2023 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored staff on customer service best practices and hotel policies.
- Coordinated room assignments and reservations to optimize occupancy rates.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
Accountant
Pushpodhara Properties Ltd, Bangladesh
80/4, Paramount Tower,Dhaka-1217
04.2017 - 02.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored staff on customer service best practices and hotel policies.
- Coordinated room assignments and reservations to optimize occupancy rates.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
Education
Atlantic Cape Community College
1435 Bacharach Blvd, Atlantic City, Nj- 08401MBA - U.S Equivalency : Master's Degree
Nation University, Bangladesh
Bir Uttam AK Khaandakar Road,DHAKA-1213+03-2025
Skills
Customer service
Check-in and Check-out procedures
Problem-solving skills
Problem-solving
Guest relations
Customer service expertise
Hospitality service expertise
Hospitality services
Time management
Hospitality management
Front desk supplies management
Shift scheduling
Timeline
Front Desk Manager
Ac Lodge Beach & Boardwalk
01.2023 - Current
Accountant
Pushpodhara Properties Ltd, Bangladesh
04.2017 - 02.2021
Atlantic Cape Community College
MBA - U.S Equivalency : Master's Degree
Nation University, Bangladesh