Camden Lander
Cleveland,USA
Summary
Dynamic merchandising professional with extensive experience in retail operations and guest engagement. Successfully enhanced customer experiences through effective team supervision, complaint resolution, and strategic product placement. Proven ability to optimize inventory control and maintain high standards in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Manager
Holiday Inn
Cleveland, Tennessee
03.2025 - Current
- Supervised front desk staff and ensured quality customer service.
- Managed front desk operations and guest check-in processes.
- Handled guest inquiries and resolved complaints efficiently.
- Trained new team members on hotel policies and procedures.
- Organized scheduling for front desk shifts to optimize coverage.
- Coordinated room assignments and maintained inventory control systems.
- Ensured compliance with health and safety regulations in the lobby area.
Valet Attendant
Towne Park
Orlando, FL
01.2025 - 12.2025
- Assisted guests with luggage and provided friendly service.
- Parked vehicles promptly in designated areas for easy access.
- Maintained cleanliness and organization of parking areas.
- Monitored vehicle security to prevent theft or damage.
- Communicated effectively with team members during busy periods.
- Provided directions and information to guests upon request.
Merchandise Associate
The Walt Disney Company
Winter Garden, FL
01.2025 - 04.2025
- Interacting with guests, addressing their concerns, and handling transactions
- Provided exceptional customer service by answering inquiries and resolving issues promptly.
- Assisted multiple groups during busy periods to ensure smooth operations and customer satisfaction
- Ensuring the stores are adequately stocked with necessary products
- Organized merchandise displays to increase customer engagement and improve shopping experience
- Assisted in inventory management by tracking stock levels and product placement.
- Collaborated with team members to maintain store cleanliness and presentation standards.
- Promoted new products and seasonal items to support sales initiatives and drive customer interest
Coca Cola Merchandiser
Coca-Cola Consolidated, Inc.
Hickory, NC
01.2024 - 01.2025
- Organized product displays to enhance visibility and attract customer attention.
- Assisted in implementing seasonal product layouts for optimal promotional impact.
- Collaborated with sales teams to ensure proper inventory levels and stock rotation.
- Monitored competitor pricing and promotions to inform strategic merchandising decisions.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Conducted regular audits of product placement for compliance with company standards.
- Trained new team members on effective merchandising techniques and best practices.
HVAC Apprentice
Buzzard Heating and Cooling
Cleveland, OH
05.2024 - 08.2024
- Supported senior HVAC installers with installation and maintenance of heating, ventilation, and air conditioning systems
- Assisted technicians with HVAC system installations and repairs.
- Conducted basic troubleshooting on HVAC systems to identify issues and facilitate repairs
- Collaborated in assembly of HVAC components including ductwork, pipes, fittings, and electrical wiring
- Observed and participated in routine maintenance of HVAC units.
- Studied safety protocols for handling refrigerants and tools in HVAC operations. for handling refrigerants and tools.
Food and Beverage Expert
Target
Conover, NC
06.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Soccer Coach
Self Employed Services
Brasília, DF
03.2021 - 01.2023
- Organized team practices to improve coordination and game strategies.
- Developed training plans to enhance players' skills and techniques.
- Conducted assessments to evaluate player performance and progress.
- Fostered teamwork by promoting communication among players during drills.
- Implemented safety protocols to ensure a secure training environment.
- Coordinated transportation for team events and competitions effectively.
DJ
Self Employed Services
Brasília, DF
- Engaged with audiences to create an energetic and interactive atmosphere.
- Adapted song choices based on crowd reactions and feedback during events.
- Curated playlists to match event themes and audience preferences.
- Collaborated with event planners to coordinate music selections and schedules.
- Monitored music transitions to maintain seamless flow throughout events.
- Operated sound equipment to ensure optimal audio quality during performances.
- Maintained and organized music library for easy access during performances.
Education
High school diploma -
Marjory Stoneman Douglas High School
Parkland, FL05-2019
Trade school - HVAC (Certificate)
Catawba Valley Community College
Hickory, NCSkills
- Vehicle inspections
- Driver fatigue management
- Luxury car handling
- Grammar
- Heavy lifting
- HVAC
- IOS
- Microsoft Word
- Refrigeration
- Off-road driving experience
- Computer literacy
- Sports Coaching
- Classic car driving experience
- Angle parking
- Hybrid vehicle operation
- Climbing
- Driving in heavy traffic
- Service technician experience
- Truck driving
- Valet driving
- Greeting customers
- Making change
- GPS
- Customer inquiry handling
- Shelf stocking
- Electrical systems
- Merchandising
- Microsoft Office
- Power tools
- Typing
- Cash management
- Cashiering
- Balancing cash drawers
- Swimming
- Mechanical knowledge
- Defensive driving
- Perpendicular parking experience
- Incident Reporting
- Customer communication
- Problem-solving
- Moving
- Phone etiquette
- Basketball
- Highway driving
- Sports car handling
- Product placements
- Night driving
- X (Twitter)
- Cash register
- Personal vehicle (delivery method)
- Organizational skills
- Hand tools
- English
- Guest services
- Teamwork
- Low voltage
- Cash drawer handling
- Mechanic experience
- Respiratory protection
- Convertible driving experience
- SUV driving
- Customer complaint resolution
- Driving
- POS
- Retail sales
- Retail math
- Grocery store
- Writing skills
- Cash handling
- Outdoor work
- Customer service
- Microsoft Excel
- Restaurant experience
- Teaching
- Quick service & fast food restaurant
- Sales
- Mobile devices
- Social media management
- Vehicle backing operations
- Conversational Brazil
- Troubleshot issues with HVAC systems
- Driving experience in city centers
- Three-point turn experience
- Electric vehicle operation
- Van driving
- Voltmeter
- Customer expectation management
- Call center experience
- Communication skills
- Food safety
- Basic math
- Food Service
- YouTube
- Load securement
- Parallel parking experience
- Sedan driving
- Traffic safety protocols
- Patient service
- Front desk operations
- Team supervision
- Time management
- Employee training
- Problem solving
- Guest relations
- Staff supervision
- Credit and cash payments
- Team building
Certification
- HVAC Certification, 01/01/25, Present
- Driver's License, 06/01/25, 06/30/33
- Non-CDL Class C
- EPA 608 Technician Certification
- EPA Refrigeration Certification
- EPA Universal Certification
- Electric Pallet Jack Certification
- EPA Certification
Additional Information
Authorized to work in the US for any employer
Languages
Portuguese
Timeline
Front Desk Manager
Holiday Inn
03.2025 - Current
Valet Attendant
Towne Park
01.2025 - 12.2025
Merchandise Associate
The Walt Disney Company
01.2025 - 04.2025
HVAC Apprentice
Buzzard Heating and Cooling
05.2024 - 08.2024
Coca Cola Merchandiser
Coca-Cola Consolidated, Inc.
01.2024 - 01.2025
Food and Beverage Expert
Target
06.2023 - 01.2024
Soccer Coach
Self Employed Services
03.2021 - 01.2023
DJ
Self Employed Services
High school diploma -
Marjory Stoneman Douglas High School
Trade school - HVAC (Certificate)
Catawba Valley Community College