Bijan Le Magueresse
San Diego
Summary
As a self-drivin individual along with my diverse skill sets of years in detail orientated work places . I am adept at enhancing customer satisfaction at the highest level. My passion for service and detail-oriented approach have consistently resulted in positive outcomes, showcasing my ability to multitask and work efficiently in diverse team environments. Equipped with strong creative problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I am professional and courteous with great interpersonal skills, always eager to learn and apply my passion and dedication towards any endeavor I engage with. Dependable and results-oriented, with commitment to achieving positive goals.
Overview
21
21
years of professional experience
Work History
Community Support Worker
ARCC Center Foundation
09.2023 - Current
- Traveled an average 350 miles per week to provide respite services to families in the greater San Diego area.
- Going into sessions everyday with the most positive and clear minded attitude to be of service.
- Built long lasting trust with the clients family members insuring them that their child is safe in my care.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided support when needed, deescalating situations while prioritizing the safety of all clients.
- Organized recreational activities such as, the zoo, museums , sports activities and films that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through training courses, staying current on best practices in the field of community support work.
- Provided respite care to families with special needs children in order for parents to recharge and keep their family household in a positive standard.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
Sales Assistant
Sahara Treasures
02.2022 - 06.2023
- Started each day with a goal of greeting and treating each and every new customer as a long term buyer.
- Staying courteous and polite with every single customer making sure to know their names.
- Meticulously setup my booth with a clear and guided color coordinated appeal to attract viewing customers from afar.
- Made average weekly sales of $2,200.
- Enhanced customers satisfaction with fun knowledgeable interactive product recommendations based on their needs and preferences.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences by keeping them engaged and highly interested in our products and goods.
- Performed cash, card, and check transactions to complete customer purchases.
- Remained calm and poised in high-stress, dynamic environment while continuing to service customers.
Laboratory Assistant
Messo Healthy
05.2020 - 12.2021
- Maintained safe, tidy and organized laboratory environment for accurate work results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared all raw materials for processing.
- Stayed up to date with current products and producing the highest quality end results.
- Streamlined all machines to process raw materials to produce higher quantities of end product.
- Reduced contamination risks through rigorous adherence to proper ingredients handling techniques and highly organizational skills.
- Trained new laboratory junior personnel on standard operating procedures, ensuring consistent performance across team members.
- Worked closely with our sales team to educate them on product knowledge and the steps for manufacturing in order to better assist their clients needs and produce larger sales.
Junk Removal
1800 Got-Junk
02.2019 - 03.2020
- Reported each morning to the office for our daily routes and briefings.
- Inspected collection truck for mechanical problems before use and reported mechanical problems to supervisor.
- Started my rout to clients homes with the outmost positive attitude to get energized and ready to tackle any problems.
- Greeted existing or potential customers with a smile and professional courtesy.
- Assured all customers that our services would be handled stress free and in a professional timely maner.
- Educated and informed customers on our removal rates and services from start to finish and insure them the comfort and reliability of our company's exceptional standards.
- Cleared entire apartments, homes and corporate businesses as a professional cohesive organized team.
- Went above and beyond for all customers to make them feel valued and understood while being empathetic in some difficult situations.
- Did daily garbage disposal runs to offload all waste.
- Collected all cash and credit cards transactions.
- Returned to the office for debriefing at the end of all completed routes and job sites.
Caregiver, Special Needs
St Anns Care
08.2016 - 11.2018
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Started each shift with a positive and open minded attitude to be able to tackle any challenges the day might bring.
- Showing compassion and empathy for each individual resident who was in my care.
- Making sure to stay in full communication with all other team members of the house.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted residents in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs residents, ensuring their comfort and dignity at all times.
- Maintained detailed records of residents progress towards personal goals, sharing updates regularly with our director and supervisors teams.
- Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted residents with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Kept up to date with professional development techniques and practices to insure each resident was getting the best assistance possible.
Organic Farmer
Emerald Triangle Genetics
01.2014 - 04.2016
- Enhanced biodiversity on the farm through the integration of native plants and wildlife habitats.
- Collaborated with local farmers markets to establish a strong presence for our organic products in the community.
- Improved soil health by implementing organic farming practices and crop rotation techniques.
- Educated consumers about the benefits of organic agriculture, promoting healthy eating habits and sustainable living.
- Selected appropriate crop varieties for each growing season, considering factors such as climate, soil health, and market demands.
- Reduced waste by implementing composting programs on-site; utilizing food scraps as natural fertilizer.
- Managed farm operations, ensuring the highest quality of organic produce for consumers.
- Provided excellent customer service at farmers markets while educating customers about our products'' nutritional benefits.
- Increased crop yield by adopting sustainable and eco-friendly farming methods.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
Head Host
David Boulé
08.2011 - 11.2013
- Greeted guests warmly upon arrival and provided friendly and courteous presence throughout dining experience.
- Coordinated with servers to maintain seamless guest transitions and minimize wait times.
- Streamlined communication between kitchen and front-of-house staff, reducing errors in orders and enhancing overall efficiency.
- Worked under high pressure, while maintaining a calm and professional attitude and keeping all guests happy.
- Managed reservations through OpenTable, optimizing efficiency and accuracy.
- Enhanced guests experience by ensuring timely seating and providing exceptional service.
- Developed a system for tracking guest preferences, personalizing their dining experiences.
- Addressed guest concerns with empathy and professionalism, maintaining strong customer relations.
- Supported management in hiring decisions by conducting interviews and providing feedback on potential candidates.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hair Salon Assistant
Frederic Fekkai
11.2008 - 03.2011
- Offered exceptional service and support to walk-in and scheduled clients.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Supported stylists during haircuts by providing necessary tools and equipment, aiding in the timely completion of appointments.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Educated and upsold our exclusive retail brand of products to clients with an weekly average of $1,500.
- Educated clients on the benefits of implementing a healthy line of hair care products and techniques for their specific needs to their daily life.
- Increased salon revenue by upselling additional services such as conditioning treatments during client interactions.
- Participated in weekly team meetings to discuss salon performance goals, strategies for improvement, and any upcoming promotional events or activities.
- Managed inventory and restocked salon supplies, ensuring seamless daily operations.
- Maintained salon equipment, ensuring all tools were in proper working condition for stylists.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Mixologist
Bruno Jamais Club
09.2003 - 08.2007
- Provided exceptional guests service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Maintained a calm and professional demeanor under high pressure.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Enhanced guest experience by creating visually appealing and innovative cocktails.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Built and maintained high level of rapport with regular VIPS, contributing to loyal client base.
- Conducted weekly inventory audits to minimize loss and prevent stockouts of popular items.
- Resolved guests complaints with professionalism, preserving establishment's reputation and guests relationships.
- Organized and executed high-volume event nights, maintaining quality and speed under pressure.
- Streamlined drink preparation processes, increasing efficiency and reducing average customer wait time.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Associate of Arts - Computer Graphics
Fashion Institute of Technology
New York, NYSkills
- Self driven
- Problem-solving
- Attention to detail
- Punctual
- Excellent communication
- Multitasking
- Teamwork
- Highly organized
Languages
French
Native or Bilingual
Timeline
Community Support Worker
ARCC Center Foundation
09.2023 - Current
Sales Assistant
Sahara Treasures
02.2022 - 06.2023
Laboratory Assistant
Messo Healthy
05.2020 - 12.2021
Junk Removal
1800 Got-Junk
02.2019 - 03.2020
Caregiver, Special Needs
St Anns Care
08.2016 - 11.2018
Organic Farmer
Emerald Triangle Genetics
01.2014 - 04.2016
Head Host
David Boulé
08.2011 - 11.2013
Hair Salon Assistant
Frederic Fekkai
11.2008 - 03.2011
Mixologist
Bruno Jamais Club
09.2003 - 08.2007
Associate of Arts - Computer Graphics
Fashion Institute of Technology
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