Bijan Mohammadi
Worcester,Massachusetts
Summary
Results-oriented business leader with more than 15 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts, and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for the company. Streamlines processes for efficiency and productivity. Well-versed in applying the multi-faceted approach to managing safety, operations, and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Call Center Production Supervisor
OnProcess Technology Inc.
Worcester, MA
08.2017 - 05.2024
- Supervised day-to-day program operation and process improvement
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Collaborated on organizational communications by maintaining frequent coordination with the operation Manager to review methods and approaches to effective implementation of work instructions, review shift activities and paperwork, and initiate corrective actions as needed
- Engaged in comprehensive Human Resource and Payroll activities, encompassing recruitment, performance assessment, implementation of corrective measures, management of timesheets, and facilitation of training sessions.
- Participate in leading cross-training initiatives amongst supervisors and act as a backup for other supervisors
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Led a team of 20 production associates, ensuring efficient production processes and adherence to all deadlines.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Logistics Service Representative II - Bilingual (English/German)
OnProcess Technology Inc.
09.2013 - 07.2017
- Assisted customers by troubleshooting and resolving product issues
- Team- Lead of international MedTech Group
- Performed functional, and user acceptance testing for new and ongoing releases
- Handled outbound/inbound calls and emails professionally and courteously to customers in service supply chain operations
Application Support Specialist
TecCom Co.
02.2010 - 10.2012
- Provided exceptional support for TecCom software for worldwide inquiries and orders to production processes for the international automotive replacement parts market
- Reviewed and debugged XML, CAP, and EDI formats
- Used Altova XML-Spy software
- Developed and tested programs using SQL database transactions
- Performed and automated many business tasks with Microsoft Dynamic CRM for Outlook
Customer Support
Kratzer Automation Co.
03.2007 - 12.2009
- Provided excellent support for dispatch software used for goods pick-up and delivery for European shipping customers (German Postal Service, DHL)
- Installed and administered servers and provided technical support service for client/server applications
- Installed, tested, and supported web applications on PC and mobile devices including PDAs running Windows Mobile, and Windows CE (Symbol MC9090, Motorola MC75)
- Collected logs and data to assist in fixing HW/SW defects
Education
BS Electrical Engineering -
Dortmund University of Applied Sciences (Germany)
Skills
- Proficient in three languages: English, German, and Farsi
- Platforms: Linux, UNIX, Windows (all versions), Windows Mobile and CE, Windows Server 2000/2003
- Databases include Oracle 8i, MS SQL Server 2000/2008, and SQL DB
- Process Improvement, Quality Assurance, Logistics, Training and Mentoring, Quality Control
Workflow Optimization, Data Analytics - Technologies include TCP/IP and Networking, XML, HTML, EDI, JavaScript, Microsoft Office, and IBM TM1 (Applix) Ticketing System
Certification
- Certified OnProcess Technology Management Development Program (MDP)
- Certificated of completion Anti- Bribery and Anti-Corruption
- Certified Novell Network Administrator: NetWare 3.X/4.X (CNA)
- Training in UNIX Operating System
Books
Crucial Conversations, managing and handling the difficult conversation where the stakes are high, opinions vary, and emotions run strong
Additional Information
I am authorized to work in the United States.
Timeline
Call Center Production Supervisor
OnProcess Technology Inc.
08.2017 - 05.2024
Logistics Service Representative II - Bilingual (English/German)
OnProcess Technology Inc.
09.2013 - 07.2017
Application Support Specialist
TecCom Co.
02.2010 - 10.2012
Customer Support
Kratzer Automation Co.
03.2007 - 12.2009
BS Electrical Engineering -
Dortmund University of Applied Sciences (Germany)
- Certified OnProcess Technology Management Development Program (MDP)
- Certificated of completion Anti- Bribery and Anti-Corruption
- Certified Novell Network Administrator: NetWare 3.X/4.X (CNA)
- Training in UNIX Operating System
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