Bijayalakshmi Swain
Round Lake Beach,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Consultant
Microsoft Global Services
Bangalore, Karnataka
04.2012 - 07.2019
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Identified gaps between current state and desired future state operations.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Experience in Cloud Advisory, Digital Transformation & Migration projects
- Passionate about helping customers in their journey 'to' and 'through' Cloud
- Having knowledge of multiple tools, processes, and operations
- Track record of driving process improvements within the migration operations, risk, stakeholders (including scope management to ensure that the service delivered is compliant, secure, and efficient)
- Work with Fast Track eligible customers remotely, drive their journey towards O365 and increase faster adoption
- This includes helping customers in remediating and preparing their existing on premises infrastructure, enable hybrid model with O365 to ensure business continuity during the transition to O365 and Ensure 100% data migration experience to customer
- Plan and strategize migrations for Enterprise customers after analyzing the source environment and network bandwidth dependencies
- Work with Microsoft O365 Engineering team and ISV's on migration tools enhancements and features improvements discussions on regular interval
- Promote metrics and KPI driven decision making with PowerBI dashboards
- Work with Fast Track eligible customers remotely, drive their journey towards O365 and increase faster adoption
- This includes helping customers in remediating and preparing their existing on premises infrastructure, enable hybrid model with O365 to ensure business continuity during the transition to O365 and Ensure 100% data migration experience to customer
- SME on various Messaging Migrations (On-Premises Exchange, Lotus Domino, Google, GroupWise) to Exchange Online (O365) and Content Migrations from various sources like File Shares, Box and Google Drive to OneDrive for Business and SharePoint Online (O365)
- Migration Tools used Binary Tree, Quest, CMT, MOVE
- Worked as Remote Project manager for 2 months
- Worked for 16 months in Redmond office Microsoft on L1 visa.
System Engineer
Talisman Corporation
Bangalore, Karnataka
02.2010 - 04.2012
- Remote monitoring of windows 2000/2003/2008 servers which includes Performance, uptime, website status and web-based application, server resources, backups, and client login
- Active Directory Users, Organization Unit and Group management
- Managing access to resources (Shared drive, local admin, and terminal server access)
- Standard Server build & installation and configuration of Windows, SQL, and Citrix servers
- Install and Configure XenApp servers
- Build and administer virtual servers including resource allocation and optimization, configuration and maintenance
- Installing configuring and managing IIS (FTP, WEB Servers)
- Handling Citrix related issues and VMware related issues
- Address operational systems issues including file and share permissions, user accounts and installing applications
- Performing Snapshots and cloning of servers
- Implementation and administration of DNS and Active Directory
- Creating, Updating and Resolution of trouble tickets
- Handling Incidents (Resolving incidents, update customer & escalate unresolved incidents)
- Implementation of changes on production servers
- Managing and coordinating for implementation of applications releases and upgrades
- Creating and updating operational documentation: run books, maintenance procedures
- Remote administration of Windows server and VMware servers
- Working on windows server 2003 & 2008 and also have knowledge in SQL 2005 & 2008 database, VMware and Citrix servers
- Backup of file using NT backup utility and db backup on SQL DB, configuring FTP sites, user account in Active Directory, configuring servers
- Monitoring the server’s application through Ipmonitor and what’s up gold tool
- Troubleshooting Microsoft Windows servers, Exchange server, DNS servers, Domain Control, Desktop Problems, Installation of Microsoft Windows and office
- Giving access to the required resources to the various users as and when required
- Creating and implementing Disk quotas on users
- Giving special privileges to the users using Delegate Control
- Upgrading servers to compatible Service packs, applying Hot fix, Microsoft patches and if required.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Identified gaps between current state and desired future state operations.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Delivered timely support by tracking issues and communicating resolutions to end users.
Trainee CAD Engineer
AEC Informatics Pvt. Ltd
Visakhapatnam, Andhra Pradesh
05.2008 - 06.2009
- Created detailed and accurate 3D models based on architects & client requirements
- Used both 3D and 2D CAD tools to design & develop high-quality models and delivered within intended time frames
- Ensure that all work carried out is incompliance with the company’s design, safety, quality & procedural standards.
Education
B. TECH - Electronics & Communication Engineering
Al-Ameer College of Engineering & IT
01.2008
Intermediate (M.P.C) -
Sri Chaitanya Junior College
01.2004
Board of Secondary Education -
Visvodaya High School
Skills
- Customer Needs Assessment and Operations Analysis
- Technical Writing
- Requirements Gathering
- Business process improvement
- Strategic Planning
- Operational Reporting
- O365 Administering and Microsoft Azure Cloud Services
- Windows & Exchange Server, SQL Database
- Microsoft Office Suite, PowerShell, PowerApps and Flow, Power BI dashboard
Personal Information
Title: Consultant
Timeline
Consultant
Microsoft Global Services
04.2012 - 07.2019
System Engineer
Talisman Corporation
02.2010 - 04.2012
Trainee CAD Engineer
AEC Informatics Pvt. Ltd
05.2008 - 06.2009
B. TECH - Electronics & Communication Engineering
Al-Ameer College of Engineering & IT
Intermediate (M.P.C) -
Sri Chaitanya Junior College
Board of Secondary Education -
Visvodaya High School
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