Bilal Blake
Worcester,MA
Summary
Versatile healthcare professional skilled in patient monitoring, dietary planning, and customer service. Experience in collaborating with multidisciplinary teams to develop individualized care plans while maintaining meticulous documentation. Strong problem-solving abilities and adaptability in high-pressure environments ensure optimal patient care.
Overview
2027
2027
years of professional experience
Work History
Remote Video Monitoring
Umass Memorial Medical Center
Worcester, Massachusetts
2026 - Current
- Implemented remote video monitoring (RVM) system at University of Massachusetts Memorial Health (UMass Memorial Health) to monitor patients in ICU and various other settings.
- Enhanced patient safety by implementing RVM, which allowed for early intervention in critical situations.
- Utilized RVM technology to enable remote monitoring of patients, facilitating timely interventions and reducing reliance on in-person appointments.
- Decreased readmissions by leveraging RVM to support management of chronic conditions like heart failure.
- Improved access to care: RVM can help improve access to care, especially during staffing shortages.
- Reduced labor costs: RVM can help reduce labor costs by allowing a single care team member to support more patients.
Patient Care Assistant
Umass Memorial Medical Center
Worcester, Massachusetts
03.2017 - Current
- Monitored and recorded vital signs, symptoms, and changes in patient condition, ensuring timely and effective communication with healthcare team.
- Assisted patients with daily living activities (bathing, dressing, grooming) to enhance independence and maintain dignity.
- Collaborated with healthcare professionals to create and implement care plans that addressed individual needs and promoted better patient outcomes.
- Provided emotional support and companionship to create a positive environment for patient recovery and well-being.
Mental Health Associate
Umass Memorial Medical Center
Worcester, Massachusetts
2025 - 2026
- Patient Care & Monitoring: Monitored patient safety, recorded vital signs, tracked daily behavior and mood changes to ensure comprehensive care.
- Crisis De-escalation: Employed calming techniques to effectively manage anxious or aggressive individuals, adhering to established safety protocols.
- Activity Facilitation: Led recreational and therapeutic group sessions to promote engagement and support patient recovery.
- Documentation: Log patient data, progress notes, and report updates directly to licensed nursing or clinical staff.
Food service/ Catering
Umass Memorial Medical Center
Worcester, Massachusetts
03.2008 - 01.2016
- Communicated patient special requests and issues to Nursing, Dietitians, Food Service Staff, and Management to ensure dietary needs were met.
- Assisted Dietitians in monitoring patients on NPO, Clear, and Full Liquid diets and other restrictions to support adherence to dietary guidelines.
- Ordered special menu items from Cooks and Cold Prep to accommodate patient preferences and dietary requirements.
- Maintained accurate patient meal logs to track dietary adherence.
Education
General Studies -
North High
Worcester, Massachusetts07-2008
I.T. - Web design
Quinsigamond Community College
Worcester, MassachusettsI.T. -
University of Phoenix
Westborough, MassachusettsSkills
- Patient monitoring
- Dietary planning
- Patient engagement
- Microsoft Word
- PowerPoint
- Windows 10
- Windows 7
- Windows Vista
- Windows XP
- Flexible and adaptable
Languages
English, Fluent
Timeline
Patient Care Assistant
Umass Memorial Medical Center
03.2017 - Current
Food service/ Catering
Umass Memorial Medical Center
03.2008 - 01.2016
Remote Video Monitoring
Umass Memorial Medical Center
2026 - Current
Mental Health Associate
Umass Memorial Medical Center
2025 - 2026
General Studies -
North High
I.T. - Web design
Quinsigamond Community College
I.T. -
University of Phoenix