Bilal Faruqi
Hamilton,NJ
Summary
Results-driven automotive professional with over 5 years of experience in the industry, including 3 years at CarMax. Starting as a Sales Consultant, I quickly advanced to Senior Sales Consultant, Sales Manager, and currently serve as a Cross-Functional Manager. My experience spans sales, business office, and leadership, showcasing my ability to drive performance, sales, develop teams, and deliver exceptional customer experiences. Prior to CarMax, I worked as a Service Advisor, bringing a well-rounded perspective to the dealership environment.
Overview
5
5
years of professional experience
Work History
Cross Functional Manager
CarMax
02.2022 - Current
- Supervise Sales and Business Office to ensure smooth operations and alignment with company goals.
- Collaborated with 9 finance companies to secure optimal financing approvals for clients, while reviewing and approving stipulations in compliance with regulations.
- Lead and mentor a high-performing cross-functional team consist of 12 associates, promoting collaboration and driving results.
- Develop and manage the sales budget, optimizing resource allocation for maximum ROI.
- Conduct market research to identify trends, customer needs, and competitor strategies.
Service Advisor
Ray Catena Auto Group
03.2020 - 02.2022
- Maintained high CSI to meet or exceed targets.
- Created and maintained detailed database to keep clients in the loop.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Science - Finance
Rutgers University
New Brunswick, NJ06-2022
Associate of Science - Business Administration
Middlesex County College
Edison, NJ05-2020
Skills
- CRM Knowledge (Salesforce)
- Finance Analysis
- Proficiency in DealerTrack
- Negotiation Expertise
- KPI analysis
- Lead generation
- Excellent communication skills
- Effective Leadership Style
Timeline
Cross Functional Manager
CarMax
02.2022 - Current
Service Advisor
Ray Catena Auto Group
03.2020 - 02.2022
Bachelor of Science - Finance
Rutgers University
Associate of Science - Business Administration
Middlesex County College
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