Corporate Catering Event Organizing
Bilal Hameed
Customer Service Manager
Glen Ellyn,IL
Summary
Professional Summary: A highly versatile and self-motivated professional with a proven work track record. Strong skills and ability to analyze data, manage information technology, and communicate inter personally with others through customer service or sales. Goal-oriented Customer Service Manager with 5 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service Manager
Alpha NB
Chicago, IL
04.2018 - Current
- Strong track record of for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty.
- Proven ability to manage a high volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolution.
- A committed team member who consistently achieves customer service goals and adds significant value to the bottom line.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Admin/Value Service Provider Coordinator
Advanced Technology Services
Schaumburg, IL
08.2017 - 04.2018
- Experience creating a new division from the ground up.
- Management of several high priority tasks at once.
- Management of Value Service Providers.
- Creation of legal Master Service Agreements and Service Level Agreements
- Guided internal and external requests to determine timing and scope of projects.
- Assisted with contract management and annual renewal processes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Marketing Department Clerical Assistant
College of DuPage
Glen Ellyn, IL
08.2014 - 08.2015
- Direct Report to Vice President of marketing.
- Worked on community outreach team marketing.
- Assisted in department organizational efforts.
- Designed and executed community communications.
- Managed community event activities such as the College of Dupage annual 5k and Food Truck Rally.
- Distributed advertising and marketing collateral to store locations.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Science - Business Analytics
University of Illinois At Chicago
08.2013 - 12.2017
Associate of Arts - Business Administration
College of DuPage
Glen Ellyn, IL 08.2013 - 12.2014
Skills
Customer Relationship Management Software (CRM)
Complaint resolution
Skilled trainer
International sales support
Retail materials management
Report preparation
Key stakeholder relationship building
Certification
MS Office 2010
Interests
Timeline
Customer Service Manager
Alpha NB
04.2018 - Current
Admin/Value Service Provider Coordinator
Advanced Technology Services
08.2017 - 04.2018
Marketing Department Clerical Assistant
College of DuPage
08.2014 - 08.2015
Bachelor of Science - Business Analytics
University of Illinois At Chicago
08.2013 - 12.2017
Associate of Arts - Business Administration
College of DuPage
08.2013 - 12.2014