Bilal Khan
Plano,TX
Summary
Experienced Client Advisor with 7+ years of success in delivering exceptional client experiences through needs assessment and deep product knowledge. Proven track record of surpassing sales targets and providing effective product solutions. Skilled in training and mentoring new advisors on customer service, sales best practices, and technology. Adaptable in providing operational support for packaging, inventory checks, and order processing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Advisor
Gucci
Dallas, TX
12.2021 - Current
- Provided comprehensive training to new team members, equipping them with the necessary skills in customer service protocols and procedures.
- Cultivated strong client connections by engaging in regular communication and diligent follow-up.
- Optimized customer service processes and procedures through identification of enhancement opportunities.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Collaborated with other departments to ensure seamless customer experience across all channels.
Client Advisor
Louis Vuitton - LVMH
Dallas, TX
09.2019 - 12.2021
- Accountable for developing and driving clientele in all categories.
- Expertly identify desired products for clients based on their individual profiles and market trends.
- Played a crucial role in supporting management by offering market data, feedback, industry trends, and business opportunities.
- Cultivated trusting relationships with existing and new clients, enhancing loyalty to the brand, and achieving individual/team goals.
- Coordinated efforts with the operations team, asset protection, and management to promptly resolve customers' concerns ensuring a high NPS score and minimal shrink.
Sales Associate
Fossil
Allen, TX
11.2017 - 09.2019
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
- Negotiated and closed deals with minimal oversight.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Plano Senior High School
Plano06.2019
Associate of Arts - Business Administration
Collin College
Plano, TXSkills
- Public Speaking
- Client Relationship Management
- Team building
- Attention to detail
- Sales team training
- Service-driven sales
Certification
- Microsoft Word Certified
- Microsoft PowerPoint Certified
- Microsoft Excel Certified
Timeline
Client Advisor
Gucci
12.2021 - Current
Client Advisor
Louis Vuitton - LVMH
09.2019 - 12.2021
Sales Associate
Fossil
11.2017 - 09.2019
High School Diploma -
Plano Senior High School
Associate of Arts - Business Administration
Collin College
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