ELMER ARAIZA
Tucker,GA
Summary
Seeking employment with Credit Acceptance as a Market Area Manager
Result driven, Luxury vehicle client advisor of 3 years with a track record of meeting sales goals and maintaining a high level of client satisfaction. Highly motivated Platoon Sergeant (Supervisor) with 8 years of military experience, seeking to use highly effective leadership and communication skills as well as a serious can do attitude at Credit Acceptance to deliver excellent customer service, and a strong work ethic.
Overview
10
10
years of professional experience
Work History
CLIENT ADVISOR
Nalley BMW of Decatur
Decatur
05.2021 - Current
- Identified client needs and provided tailored solutions.
- Provided customer service to clients, including answering questions and resolving issues.
- Managed customer complaints effectively by utilizing problem solving skills.
- Advised clients on product features and benefits best suited for their individual needs.
- Developed relationships with clients through regular communication and follow-up.
- Maintained strong product knowledge of vehicles available at the dealership.
- Utilized online resources to stay current on new models, pricing, promotions.
- Provided exceptional customer service to ensure repeat business.
UNITED STATES MARINE CORPS AIR STATION
Beaufort, Sc
03.2017 - 11.2020
- Platoon Sergeant( Department supervisor)- For Heavy Equipment Section consisting of 45 Marines with 4 years of personnel management, implementing strategies to support the workecosystem in safety, maintenance, professionalism, and unit cohesion.
- Training Non commissioned officer (Instructor) for 40 or more Personnel with a verycomforting communication style to help individuals fully understand how to accomplishmissions and instruct how to operate equipment effectively.
- Respected team leader with strong belief in “follow then lead” attitude with greatcommunication skills and experience in professional style briefings to personnel ofmuch higher rank.
UNITED STATES MARINE CORPS AIR STATION
San Diego, Ca
03.2014 - 03.2017
- Mentored Marines on a monthly basis to ensure career and personal progression. Trained Marines in horizontal, and vertical construction as well as license Marines in various types of heavy equipment. Trained Marines in combat scenarios as well as online training needing to be conducted in order to maintain mission readiness for future deployments.
Education
Georgia Gwinnett College
02.2024
CORPORALS COURSE GRADUATE (MARINE CORPS INTERMEDIATE LEADERSHIP AND MANAGEMENT DEVELOPMENT COURSE)
06.2016
LANCE CORPORAL SEMINAR (MARINE CORPS BEGINNERS LEADERSHIP AND MANAGEMENT DEVELOPMENT COURSE)
08.2015
HEAVY EQUIPMENT OPERATOR BASIC SCHOOL
03.2014
CROSS KEYS HIGH SCHOOL
05.2013
Skills
- Consultative Selling
- Client Relationship Management
- Client Retention Strategies
- Sales Expertise
- Public Speaking
- Upselling Expertise
- SOP Adherence
- Self-Driven and Motivated
- Adaptability
Deployments
- 12/2019, 03/2020, Isa Air Base
- 03/2016, 09/2016, Al Jaber
Discharge
HONORABLE DISCHARGE as a Sergeant (E5)
Commendations
Good Conduct Medal
Duty Stations
- 03/2017, 11/2020, Beaufort, Sc
- 03/2014, 03/2017, San Diego, Ca
References
References are available upon request
Languages
Spanish
Professional
English
Full Professional
Affiliations
- IMSA Racing (team BMW), Car meets, soccer, working on my 335i, car photography (Instagram @euro.n55), photo editing ( Lightroom, photoshop)
References
References available upon request.
Timeline
CLIENT ADVISOR
Nalley BMW of Decatur
05.2021 - Current
UNITED STATES MARINE CORPS AIR STATION
03.2017 - 11.2020
UNITED STATES MARINE CORPS AIR STATION
03.2014 - 03.2017
Georgia Gwinnett College
CORPORALS COURSE GRADUATE (MARINE CORPS INTERMEDIATE LEADERSHIP AND MANAGEMENT DEVELOPMENT COURSE)
LANCE CORPORAL SEMINAR (MARINE CORPS BEGINNERS LEADERSHIP AND MANAGEMENT DEVELOPMENT COURSE)
HEAVY EQUIPMENT OPERATOR BASIC SCHOOL
CROSS KEYS HIGH SCHOOL
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