Bilal Lamsiah
STATE_US
Summary
Dedicated operations and customer service professional with experience in airline operations, team supervision, and fast-paced transportation environments. was being trained to be a supervisor at Spirit Airlines due to strong leadership, communication, and operational performance. Skilled in coordinating daily operations, assisting passengers, maintaining safety standards, and leading teams under pressure.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
HMS Host International
07.2022 - 03.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for register area.
- Ensured compliance with all safety regulations while performing tasks.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Managed scheduling, payroll, and time off requests for team members.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Performed daily opening and closing procedures for the register area.
Airline Customer Service Agent
Alliance Ground International
04.2023 - 05.2026
- worked for Spirit Airlines
- Resolved customer complaints quickly and efficiently.
- Processed payments for tickets and checked passengers in for their flights.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked tickets and identifying paperwork for verification of individual identities.
- Processed check-ins for passengers with reservations, checked luggage and issued boarding passes.
- Prepared reports outlining passenger profiles, flight load factors, revenue data.
- Coordinated with other ramp agents regarding workloads and assisted as needed.
- Operated equipment to support on-ground operations in between flights.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Streamlined communication processes for improved information exchange between customers and team members.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Answered incoming calls promptly and professionally within company standards.
- Transitioned to operations agent role for airline, participating in supervisory training program
Education
No Degree - Computational Science
Bunker Hill Community College
Charlestown, MA, MA03-2022
Skills
- Effective problem solving
- Exceptional communication
- Time management expertise
- Passenger Assistance
- Boarding process efficiency
- Travel documentation verification
- Excellent interpersonal skills
- Customer complaint resolution
- supervised agents
Timeline
Airline Customer Service Agent
Alliance Ground International
04.2023 - 05.2026
Cashier Team Lead
HMS Host International
07.2022 - 03.2023
No Degree - Computational Science
Bunker Hill Community College