Summary
Overview
Work History
Skills
Timeline
Generic
Jeannette Dickens

Jeannette Dickens

Las Vegas,NV

Summary

Experienced in supervising a cashier team, ensuring efficient customer service during peak hours while managing daily cash reconciliation and maintaining accurate financial records. Trained new cashiers on company policies and cash handling procedures, implementing process improvements that streamlined transactions and reduced wait times. Demonstrated strong conflict resolution skills by assisting cashiers with customer complaints and inquiries, while ensuring compliance with safety regulations and company standards. Maintained a clean work environment and performed daily opening and closing procedures for the register area, contributing to overall operational efficiency.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Seasoned Cashier Team Lead with robust experience in retail environments. Skilled in driving team performance, streamlining cash management processes, and enhancing customer satisfaction levels. Notable ability to work in fast-paced settings while maintaining accuracy and efficiency. Transformative impact within teams through effective leadership and problem-solving abilities.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

7
7
years of professional experience

Work History

Cashier Team Lead

Bell chauffered service
Las Vegas, Nevada
07.2018 - Current
  • Supervised cashier team ensuring efficient customer service during peak hours.
  • Trained new cashiers on company policies and cash handling procedures.
  • Managed daily cash reconciliation and maintained accurate financial records.
  • Implemented process improvements to streamline transactions and reduce wait times.
  • Ensured compliance with safety regulations and company standards in the workplace.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Processed payments promptly for customers to exceed productivity standards.
  • Ensured compliance with all safety regulations while performing tasks.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.

Skills

  • Cash handling
  • Customer service
  • Team leadership
  • Employee training
  • Point of sale
  • Conflict resolution
  • Safety compliance
  • Time management
  • Daily operations
  • Effective communication
  • Problem solving
  • Organizational skills
  • Customer engagement
  • Opening and closing procedures
  • POS system
  • Money handling
  • POS systems
  • Coaching and mentoring
  • Staff training
  • Deposit preparation
  • Adaptability and dependability
  • Basic math
  • Punctual and reliable
  • Policy enforcement
  • Positive attitude
  • New hire training
  • Data entry accuracy
  • Flexible schedule
  • Cashier training
  • Problem-solving
  • Manager support
  • Cash register operation
  • Store policies enforcement
  • Cash drawer reconciliation
  • Empathy and patience
  • POS system operation
  • Cash handling expertise

Timeline

Cashier Team Lead

Bell chauffered service
07.2018 - Current
Jeannette Dickens