Bilal Coleman
Richmond
Summary
Analytical nonprofit professional with 11+ years of experience managing cross-functional projects in compliance, auditing, and quality assurance. Skilled in data analysis, regulatory interpretation, and performance evaluation to inform strategic decisions and strengthen organizational outcomes. Experienced in leading implementation projects, coordinating stakeholders, and developing evidence-based processes that improve accountability and operational efficiency.
Overview
16
16
years of professional experience
Work History
Lead Compliance Associate
Coalition for the Homeless Houston
Houston, TX
03.2024 - Current
- Managed end-to-end procurement projects for selecting subrecipients and partners, ensuring regulatory alignment and minimizing compliance risks.
- Directed implementation of a centralized contract management system, overseeing timelines, data migration, and staff training.
- Collected and analyzed subrecipient program performance data to identify compliance risks and recommend targeted process improvements.
- Authored analytical reports summarizing compliance findings, highlighting risk patterns and policy impacts, contributing to enhanced data transparency and process refinement.
- Coordinated organizational policy revision projects to reflect evolving regulations and mitigate risks.
- Conducted independent research on regulatory requirements, translating complex guidance into actionable steps.
- Designed and delivered training sessions to strengthen compliance awareness and accountability.
Quality Assurance Analyst
Village Medical
Houston, TX
09.2022 - 12.2023
- Led quality improvement projects by analyzing performance data and identifying evidence-based solutions.
- Managed documentation standardization project across departments, streamlining formatting and processes to reduce procedural errors by 50% while increasing readability and user adoption by 20%.
- Developed data collection frameworks and reporting tools to improve visibility and accuracy.
- Coordinated audit calibration sessions to align expectations and enhance team performance.
Quality Assurance Team Lead
AIG (American International Group)
Houston, TX
01.2019 - 09.2022
- Directed auditing and evaluation projects assessing communication quality and regulatory adherence.
- Designed and implemented a coaching program improving representative performance by 20%.
- Partnered with leadership to interpret audit data and implement corrective strategies.
- Presented findings and performance insights during company-wide initiatives.
Claims Adjuster
Progressive Insurance Casualty
Houston, TX
07.2016 - 08.2018
- Investigated and analyzed case evidence, statutes, and legal documentation to assess claims validity.
- Managed case documentation projects while ensuring compliance with state regulations and quality standards.
- Collaborated with attorneys, clients, and stakeholders to prepare accurate and detailed reports.
Support Queue Specialist
VSP Vision Care Support
Columbus, OH
07.2011 - 03.2016
- Researched service trends and process gaps to recommend workflow improvements.
- Prepared documentation, reports, and analyses to support data-driven decisions.
- Trained and coached team members on issue resolution and process consistency.
Accounts Receivable Representative
NCO Financial Management Firm
Dublin, OH
02.2010 - 03.2011
- Managed financial transactions, reconciliations, and audits for large balance freight accounts.
- Investigated and resolved discrepancies to ensure compliance with accounting standards.
- Supported clients and vendors in resolving service inquiries and payment discrepancies.
Education
Bachelor of Arts - English Literature
The Ohio State University
Columbus, OH08.2009
Skills
- Project Management
- Research & Data Analysis
- Policy Evaluation
- Program Monitoring
- Process Improvement
- Cross-Functional Coordination
- Stakeholder Engagement
- Regulatory Compliance (2 CFR 200)
- Risk Mitigation
- Report Development
- Microsoft Excel
- Microsoft Teams
- SharePoint
- ContractSafe
- Quality Management Systems
Websites
Timeline
Lead Compliance Associate
Coalition for the Homeless Houston
03.2024 - Current
Quality Assurance Analyst
Village Medical
09.2022 - 12.2023
Quality Assurance Team Lead
AIG (American International Group)
01.2019 - 09.2022
Claims Adjuster
Progressive Insurance Casualty
07.2016 - 08.2018
Support Queue Specialist
VSP Vision Care Support
07.2011 - 03.2016
Accounts Receivable Representative
NCO Financial Management Firm
02.2010 - 03.2011
Bachelor of Arts - English Literature
The Ohio State University