BILJANA JANEVSKA
Elmwood Park,NJ
Summary
Enthusiastic and goal oriented professional with emphasis on improving the overall customers financial experience, by delivering exceptional customer service
Overview
19
19
years of professional experience
Work History
Senior Banker
Bank of America
02.2024 - Current
- Maintained exceptional PRT every quarter.
- Improved OSAT to 98% satisfaction.
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Mentored RB's, sharing knowledge and expertise to foster professional growth within the team.
- Planned strategies to increase market share.
- Held educational seminars for financial literacy for local high school students.
- Developed strong relationship with partners for different level of expertise primarily Wealth Management, Private Bank, Small Business Specialists and Home Loan Specialists.
Relationship Manager and Lending Specialists
Bank of America
07.2010 - 02.2024
- Exceeded customer goals in result-driven environment.
- Demonstrated customer service skills and resolved problems independently to promote customer satisfaction.
- Developed partner connection meetings and mastered the skills of RM pull.
- Developed and nurtured client relationships to enhance customer engagement.
- Achieved goals for the sale of bank products and services and exceeded performance metrics for customer service.
- Held NJMLS ID, used digital process for Heloc applications.
Bank Teller
Pro Credit Banka
02.2008 - 11.2009
- Promoted and referred financial products and services to enhance customer engagement.
- Processed transactions efficiently and accurately.
- Processed daily transactions accurately, including deposits, withdrawals, and loan payments.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawer integrity by balancing funds at shift end.
Education
Bachelor of Science - Financial Management and Accounting
St. Cyril and Methodius
Skopje, Macedonia01-2002
Skills
- Notary services
- Strong communication skills
- Exceptional time management skills
- Reliable
- Excellent work ethic
- Multilingual in Macedonian, Serbian, Croatian and French
Timeline
Senior Banker
Bank of America
02.2024 - Current
Relationship Manager and Lending Specialists
Bank of America
07.2010 - 02.2024
Bank Teller
Pro Credit Banka
02.2008 - 11.2009
Bachelor of Science - Financial Management and Accounting
St. Cyril and Methodius