Biljana Maleska

Daily scrap analysis, ensuring the process for new projects, risk analysis and its timely prevention and removal, preparation of appropriate documentation for projects, creation of Process Flow, preparation of FMEA, Control Plan, communication with clients, and satisfaction of their requirements, and full attention to detail.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.

• Providing customer service and handling customer inquiries.
• Ensuring stock is received in a timely manner, and put on display.
• Handing cash/credit card transactions
• Daily reconciliation of stock/accounts
• Working closely with the manager and running the day to day task in her absence
• Dealing with customer complaints, by finding suitable solution