Bill Abercrombie, Jr.
Little Elm,TX
Summary
Account Manager with a proven record of increasing revenue from $2M to $4.5M at Friant. Skilled in space planning and client relationship management, with a focus on developing impactful proposals and training teams. Strategic mindset and meticulous attention to detail drive exceptional results in competitive environments.
Overview
30
30
years of professional experience
Work History
Account Manager N. Texas & OK
Friant
Dallas, TX
08.2019 - Current
- Supported 78 dealers with over 350 salespeople through consistent training on Friant products.
- Maintained 2,700 square foot showroom to showcase product offerings effectively.
- Conducted showroom tours for salespeople and end users to facilitate closing opportunities.
- Assisted sales representatives with space planning, CAD drawings, and marketing materials.
- Trained dealer salespeople at their locations and in Dallas showroom on Friant offerings.
- Inherited territory generating approximately $2M in annual revenue, increasing to $3.8M during Covid in 2020 and ending 2025 at about $4.5M.
- Provided resources for installation, pricing, discounts, and presentations as needed by sales teams.
- Inherited territory ranked 22nd nationally among 28 rep groups, advancing rank to number 5 in 2020 and maintaining number 4 consistently demonstrating significant revenue growth during challenging times.
Senior Executive Account Manager
Indoff, Inc.
08.2012 - 08.2019
- Achieved consistent annual sales between $1.5M and $2M with an average gross profit of 29.5%.
- Prospected new business opportunities while nurturing existing client relationships.
- Managed projects to address furniture and relocation requirements efficiently.
- Conducted space planning using CAD files and personal measurements.
- Oversaw contractors for installation and relocation services in commercial and industrial settings.
- Developed proposals utilizing custom formats and Indoff system, Confluence.
- Tracked sales trends, projected revenues, and evaluated client satisfaction metrics.
- Coordinated monthly billing for completed projects and managed deposits on new initiatives.
Executive Account Manager/Consultant
Central Relocation/New Furniture Division
07.2011 - 08.2012
- Achieved monthly sales average of $350K with gross profit margin of 31.2% over three months.
- Led department in selling new office interiors, establishing accounts with over 50 manufacturers.
- Trained sales associates on product knowledge and effective selling techniques.
- Developed strong relationships with manufacturers to enhance product knowledge and support.
- Prospected new business while nurturing existing client relationships.
- Managed projects involving furniture needs and office relocations.
- Executed space planning using CAD files and field measurements via 2020 Giza.
- Oversaw contractors for installation and relocation services on commercial and industrial projects.
Executive Account Manager
Wilson Office Interiors
09.2010 - 07.2011
- Achieved average monthly sales of $200K with 28.7% gross profit margin.
- Proactively pursued new business opportunities while managing client relationships.
- Executed projects to efficiently meet furniture and relocation requirements.
- Collaborated with in-house designers to space plan and propose solutions.
- Developed comprehensive proposals and work orders to support project execution.
- Educated clients on ergonomics, furniture trends, and productivity enhancements.
- Participated in meetings for project planning and construction discussions.
Executive Account Manager
Furniture Solutions, LLC.
02.2008 - 03.2010
- Achieved average sales of $2.5 million with 31.1% gross profit margin.
- Prospected new business while nurturing existing client relationships.
- Managed projects that addressed both furniture and relocation requirements.
- Executed space planning utilizing CAD software based on field measurements and CAD files.
- Generated proposals and work orders to facilitate project execution.
- Educated clients on ergonomics, furniture trends, and productivity enhancements.
- Participated in physical meetings and conference calls for project planning and client consultations.
Executive Account Manager
Tusa Office Solutions/Facility Logistics
02.2006 - 02.2008
- Achieved average annual sales of $3.2M with 32.3% gross profit.
- Led development of new department specializing in office interiors and relocations.
- Trained sales associates on products, services, and effective sales techniques.
- Cultivated relationships with manufacturers for enhanced product knowledge and support.
- Prospected new business opportunities while retaining existing clientele.
- Managed projects addressing both furniture and relocation requirements.
- Coordinated contractors for installation and relocation services in commercial and industrial settings.
- Created proposals and work orders while issuing purchase orders for shipment tracking.
President (Partnered with Catherine Abercombie (Mother)
Grandmother’s Treasures Antiques & Collectibles
02.1997 - 02.2006
- Simultaneously operated Grandmother’s Treasures and PR Office Services.
- Designed layout for Antique Mall and coordinated construction activities.
- Identified retail point of sale system and trained employees on its use.
- Negotiated lease agreements, contracts for signage, carpeting, and services.
- Developed contracts for booth rentals, setting rates based on square footage.
- Managed vendor relationships and conducted employee training and discipline.
- Created marketing materials for Antiquing Texas ads and a television commercial.
- Achieved revenue growth from $235K/Month in 1997 to $425K/Month by final year.
CEO/Founder
PR Office Services, Inc.
01.1996 - 02.2006
- Conducted procurement and sales of used and refurbished office furniture, alongside relocation services.
- Oversaw 27,000 sq ft facility, including 2,500 sq ft showroom and storage for refurbished products.
- Managed recovery of panels and seating, coordinating both in-house and outsourced painting operations.
- Supervised a team comprising one warehouse personnel, two installation supervisors, and one project manager.
- Prospected new business opportunities while nurturing relationships with existing clients.
- Facilitated projects addressing furniture and relocation requirements across various sectors.
- Directed contractors for installation and relocation services in commercial and industrial projects.
- Created proposals and work orders to streamline project management processes.
Education
High School Diploma -
RL Turner
Carrollton, TX06-1985
Skills
- Pressure management
- Sales forecasting
- Space planning
- Client presentations
- Proposal development
- Customer relationship management
- Market analysis
- Upselling strategies
- Employee mentoring
- Issue resolution
- Performance evaluations
- Business development
- Goal and performance alignment
- Business strategies
- Team training
- Goal orientation
- CRM software proficiency
- Networking skills
- Sales and marketing expertise
- Responsibility and reliability
- Problem-solving skills
- Interpersonal communication
- Organizational development strategies
- Training expertise
- Public speaking skills
- Product knowledge and expertise
- Dealer relationship management
- Team collaboration techniques
- Attention to detail skills
- Computer proficiency in business applications
- Understanding of business operations
References
References upon request.
Timeline
Account Manager N. Texas & OK
Friant
08.2019 - Current
Senior Executive Account Manager
Indoff, Inc.
08.2012 - 08.2019
Executive Account Manager/Consultant
Central Relocation/New Furniture Division
07.2011 - 08.2012
Executive Account Manager
Wilson Office Interiors
09.2010 - 07.2011
Executive Account Manager
Furniture Solutions, LLC.
02.2008 - 03.2010
Executive Account Manager
Tusa Office Solutions/Facility Logistics
02.2006 - 02.2008
President (Partnered with Catherine Abercombie (Mother)
Grandmother’s Treasures Antiques & Collectibles
02.1997 - 02.2006
CEO/Founder
PR Office Services, Inc.
01.1996 - 02.2006
High School Diploma -
RL Turner