Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
Generic

Bill Capps

Carol Stream,IL

Summary

Highly skilled Field Operations Supervisor with a proven track record in planning, decision-making, and project management. 23 Years of experience consistently evaluating, managing, and improving operations to drive efficiency and productivity. Expertise in logistics, team leadership, inventory management, client relations, and supply chain planning. Collaborative approach to implementing operational and quality enhancements. Strategic thinker specializing in strategy development and data-driven decision-making. Successfully reduced costs while increasing quality of materials and services provided. Strong ability to build productive and enduring partnerships.

Overview

23
23
years of professional experience

Work History

Warehouse Manager

Nicor Gas
05.2019 - Current
  • Direct and oversee storage and logistical operations of warehouses and other regional facilities. Responsibilities include managing warehouse employees, inventory control, inspecting goods, ensuring effective operations, handling customer requests and overseeing safety.
  • Responsible for defining and overseeing all related processes; developing and implementing planning and material handling strategies and procedures for all stock and non-stock material, material management and other logistical operations across company’s business units.
  • Networking with vendors, service providers, wholesalers, partners and other external stakeholders to maintain good professional connections. Identifying process bottlenecks in supply chain and coming up with solutions to improve overall effectiveness of production. Overseeing that all industry standards and legally required standards surrounding final product are fulfilled.

Field Operations Supervisor

Nicor Gas
02.2017 - 05.2019
  • Responsible for coaching, evaluating performance, and providing feedback for union employees whose daily responsibilities include installing, maintaining, repairing natural gas facilities for system improvement. Administer annual budget by monitoring materials, labor and variable overhead variances.
  • Maximizing production while containing cost with continued focus on maintaining safety.
  • Establish and monitor work goals and objectives to ensure that customers receive safe, reliable gas service. Monitor compliance leak repairs to ensure they do not exceed their due date.
  • Interact with customers, village officials, fire departments and police departments to address any concerns and to ensure public safety with natural gas, following compliance of local, state, and federal regulations.



Sr. Business Systems Analyst

Nicor Gas
04.2014 - 02.2017
  • Review company programs and advised business stakeholders on ways to make processes more efficient and employees more productive.
  • Responsible for handling needs assessments, cost/benefit analysis and align company technology with business strategies.
  • Receive business needs from management, solicit product and enhancement requirements from end users and convert requests into a workable solution to present to technology staff.
  • Test software or coordinate a testing environment, work with project managers to implement a solution throughout a company.


Field Operations Supervisor

Nicor Gas
05.2011 - 04.2014
  • Responsible for coaching, evaluating performance, and providing feedback for union employees whose daily responsibilities include installing, maintaining, repairing natural gas facilities and act as first-responders when detecting and resolving natural gas leaks. Establish and monitor work goals and objectives to ensure that customers receive safe, reliable gas service. Administer annual budget by monitoring variances and maximizing production while containing cost.
  • Audit gas leaks and work orders that are performed to ensure they are addressed in a timely manner following all quality-control and safety guidelines.
  • Interact with customers, village officials, fire departments and police departments to address any concerns and to ensure public safety with natural gas, following compliance of local, state, and federal regulations.

Meter Reading Supervisor

Nicor Gas
04.2010 - 05.2011
  • Supervised a team of union employees whose responsibilities were to obtain meter readings and report gas consumption from residential, commercial/industrial customers.
  • Monitored daily work assignments that had critical deadlines, and dispatched personnel.
  • Responsible for the interviewing, training, coaching, and tracking productivity for field employees.
  • Interacted with customers to resolve escalated complaints and maintain customer satisfaction


Senior Workload Scheduler - Field Operations Delivery

Nicor Gas
01.2008 - 01.2010
  • Provided schedule related progress and risk information for Senior leadership, Field Supervisors and Workload Schedulers.
  • Monitored and tracked compliance work orders, daily staffing and workload for eight regions using Microsoft Access databases and Excel spreadsheets.
  • Identified project schedule trends and performed analysis and developed reasonable and accurate forecasts.
  • Suggested corrective actions to mitigate schedule impacts if and when needed.


Workload Dispatcher/Scheduler

Nicor Gas
01.2004 - 01.2008
  • Real-time scheduling for union field employees, including scheduling same day requests, vehicle breakdowns, driver absences, customer delays, inclement weather and major traffic disruptions.
  • Maintained records, files, reports, such as monitoring priority response, appointments, recording driver start and end times, failure to report and late starts, vehicle breakdowns, and deviations in scheduled service.
  • Responded to driver and customer concerns regarding service. This includes requests for transferring workload, contacting support workers in emergency situations, responding to inquiries about late service, trip status, same day service or cancellation of service.
  • Determined the nature and location of the emergency, prioritized workload, and dispatched emergency units as necessary and in accordance with established procedures.
  • Communicated with all units on assignment and maintained status and location of the workforce.

Meter Reader

Nicor Gas
06.2001 - 01.2004
  • Duties included walking and driving routes recording readings on meters, inspecting meters for defects, monitoring for abnormal usage volume and tampering that may indicate unlawful usage.
  • Worked outdoors in all types of weather, interacted with clients and avoided hazards and other obstacles when walking onto unknown property. Used hand-held Itron device, map and tools to locate and record volume of natural gas consumption by commercial and residential customers.
  • Duties included walking and driving routes recording readings on meters, inspecting meters for defects, monitoring for abnormal usage volume and tampering that may indicate unlawful usage.

Education

High School Diploma -

Wheaton North High School
01.1995

Skills

  • Technical Subject Matter
  • User Acceptance Testing
  • Operations Management
  • Staff Management
  • Budget Management
  • Safety oversight
  • Employee Scheduling
  • Inventory Management

Personal Information

Title: Warehouse Manager at Nicor Gas

Timeline

Warehouse Manager

Nicor Gas
05.2019 - Current

Field Operations Supervisor

Nicor Gas
02.2017 - 05.2019

Sr. Business Systems Analyst

Nicor Gas
04.2014 - 02.2017

Field Operations Supervisor

Nicor Gas
05.2011 - 04.2014

Meter Reading Supervisor

Nicor Gas
04.2010 - 05.2011

Senior Workload Scheduler - Field Operations Delivery

Nicor Gas
01.2008 - 01.2010

Workload Dispatcher/Scheduler

Nicor Gas
01.2004 - 01.2008

Meter Reader

Nicor Gas
06.2001 - 01.2004

High School Diploma -

Wheaton North High School

Similar Profiles

CREATE PROFILE
Bill Capps