Summary
Overview
Work History
Education
Skills
Timeline
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Bill Flowers

Wylie,TX

Summary

Dynamic Customer Service Support Performance Manager at Intuit, Inc., skilled in coaching and performance analysis. Successfully developed tailored training programs that enhanced employee engagement and productivity. Leveraged analytical tools to drive continuous improvement, fostering collaboration and empowering team members to excel in their roles.

Overview

33
33
years of professional experience

Work History

Customer Service Support Performance Manager

Intuit, Inc.
06.1990 - 08.2023
  • Enhanced employee engagement through tailored training programs and workshops.
  • Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
  • Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
  • Implemented customized coaching plans for individual team members, empowering them to reach their full potential.
  • Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
  • Leveraged analytical tools to provide insight and enhance performance.
  • Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.

Education

Bachelor of Science - Accounting / Economics

Dallas Baptist University
Dallas, TX

Skills

  • Coaching and mentoring
  • Customer focus
  • Performance analysis
  • Data interpretation
  • Change management
  • Analytical skills
  • Vendor management
  • Analyze data

Timeline

Customer Service Support Performance Manager

Intuit, Inc.
06.1990 - 08.2023

Bachelor of Science - Accounting / Economics

Dallas Baptist University

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Bill Flowers