Summary
Work History
Education
Overview
Skills
Work Availability
Work Preference

Bill Freitag

San Antonio,TX
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell

Summary

Dynamic customer service professional with proven problem-solving skills and a strong background in customer support at Conduent. Expert in handling high-pressure situations and ensuring client satisfaction through effective communication and empathetic listening. Proficient in cash handling and data entry, consistently enhancing customer experiences and fostering trust.

Work History

Call Center Representative

Conduent
05.2024 - 11.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Customer Service Cashier

Circle K
06.2021 - 03.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

Bachelor Of Science - Equine Science / Minor Ag. Econ.

Colorado State University, Fort Collins, CO
06.1991

Bachelor Of Arts - Biology

Western State Colorado University, Gunnison, CO
07.1988

Overview

4
4
years of professional experience

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Customer communications
  • Quality control
  • Cash handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company Culture

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Bill Freitag