Bill Glazer
Phoenix,AZ
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Overall, a pretty chill dude.
Overview
10
10
years of professional experience
Work History
Key Holder
Cowtown Skateboards
Tempe , Arizona
08.2023 - Current
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Researched out-of-stock items to find additional inventory in other locations
- Build skateboards, Handle inventory, give customer service that strives to go above and beyond.
Key Holder
Black Market Minerals
Tempe, Arizona
09.2024 - 02.2025
- Handled customer inquiries and complaints with professionalism and patience.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Used Point of Sale register system to complete transactions.
Supervisor
Boxed Services LLC
Tempe, AZ
01.2020 - 04.2023
- Ran operations for Emergency pack out/pack back and restoration work.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted time and resources to meet changing needs.
- Monitored employee productivity to provide constructive feedback and coaching.
- Enhanced company procedures, objectives and communication goals.
- Coordinated employee scheduling and resources according to time sensitive emergencies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
Painter
Robert’s Painting
Prescott Valley, AZ
02.2018 - 12.2019
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Used power and hand tools safely and effectively.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
- Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
- Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
Co-Manager
Journeys Shoes
Prescott, AZ
02.2015 - 02.2018
- Opened and closed the store, cash counted registers, and responsibly handled bank deposits/ change runs.
- Checked large shipments for inventory accuracy and quality control
- Transferred merchandise to and from store locations
- Ran full store inventories.
- Constantly exceeded my employee sales goals and often set records for my store and district.
- Maintained a clean and highly profitable location
- Created schedules for a staff of up to 20+ people
- Hired/fired employees
Education
GED -
All About Kids
Prescott Valley, AZSkills
- Process Improvement
- Team Building
- Inventory Control
- Communication with People
- Strategic Planning
- Complex Problem-Solving
- Training and Mentoring
- Waste Reduction
- Project Management
- Customer service
Timeline
Key Holder
Black Market Minerals
09.2024 - 02.2025
Key Holder
Cowtown Skateboards
08.2023 - Current
Supervisor
Boxed Services LLC
01.2020 - 04.2023
Painter
Robert’s Painting
02.2018 - 12.2019
Co-Manager
Journeys Shoes
02.2015 - 02.2018
GED -
All About Kids