William Goodman

• Opened new manufacturing plant in Richmond, VA using Meraki, upgraded two other plants.
• Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes
• Wrote strategic business plans outlining need for departmental information technology resources.
• Matured IT dept consolidating data and passwords, documented system workflows and aligned Dev and Prod environments. Implemented RFID improvements.
• Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
• · Implemented and refined RFID tracking for production and shipping.
• · Upgrade two manufacturing plants to Meraki equipment and superior security cameras.
• · Aligned Production and Development environments
• · Office365, MS Defender, Teams, SharePoint, Sentinel One, Forta, and migration to InTune.

• Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
• Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
• Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
• Developed performance metrics to evaluate IT department success and identify areas for potential improvement.

· IT Director over US Financial Services company, subsidiary of the worlds fourth largest auto maker. Growth from 450 users to over 1000 in ten months. Hyper V, Meraki, Cisco.

· Led IT operations, reduced legacy debt and provided new services while building team from four to thirteen. Develop Policies and Procedures that increase stability, transparency, automation, formalize changes, stabilize environment and scale with growth.

· Leader of migration to Azure (Hybrid) and rollout of Office 365 (E3): 365 email migration, Teams, SharePoint intranet, OneDrive, InTune, Auto Pilot, and JAMF.

· Introduction of Lifecycle Management, patching automation, evolve legacy network and single points of failure. Worked with security team to vastly reduce vulnerabilities.

· Automate onboarding, instill ITIL foundations, create policies and procedures that support ITSM and CAB creation. Used CrowdStirke and Frontline security tools, MS Dynamics.

· IT Director over US Financial Services company, subsidiary of the worlds fourth largest auto maker. Growth from 450 users to over 1000 in ten months. Hyper V, Meraki, Cisco.

· Led IT operations, reduced legacy debt and provided new services while building team from four to thirteen. Develop Policies and Procedures that increase stability, transparency, automation, formalize changes, stabilize environment and scale with growth.

· Leader of migration to Azure (Hybrid) and rollout of Office 365 (E3): 365 email migration, Teams, SharePoint intranet, OneDrive, InTune, Auto Pilot, and JAMF.

· Introduction of Lifecycle Management, patching automation, evolve legacy network and single points of failure. Worked with security team to vastly reduce vulnerabilities.

· Automate onboarding, instill ITIL foundations, create policies and procedures that support ITSM and CAB creation. Used CrowdStirke and Frontline security tools, MS Dynamics.

• IT Director over North America plants and warehouses for global company based in France.

• Manage IT Team including Network, Infrastructure, Service Desk, US SAP/ERP development, RMA Application (Metrix) and .Net developers. Azure migration with regional redundancy.

• US Office365 migration, Intune, BitLocker, and OneDrive implementation.

• Changed IT environment from “firefighting” to pro-active using ITIL principals.

• Employee 84 recruited to lay out enterprise principles for fast growing startup that had over 700 employees upon leaving. Security, governance, expansion, innovation and audits.

• Hybrid Data Center/VMware/AWS environment for Data/File servers, Data Warehouses.

• Led six new building/call center openings with over 300 percent company growth.

• Brought outsourced service desk internal saving 30% while increasing customer satisfaction and decreasing open ticket times. Implemented ITIL based SLA’s.

• SOX, PCI and SOC 2 audits and certifications. Network, Data, and Physical security.