Summary
Overview
Work History
Education
Skills
References
Timeline
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Billy Hendrix

Columbia,MO

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

11
11
years of professional experience

Work History

Store Manager

Western Oil, Inc. dba PetroMart Stores
08.2016 - Current
  • Petromart #41, 44, 46, 48 & 49
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

MFA Oil, Inc. dba Breaktime Stores
07.2015 - 07.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Buyer

Holloway Distributing, Inc.
09.2013 - 06.2015
  • Responsible for reviewing and maintaining inventory for several vendors including Kraft, Hershey, Cadburry, Nestle, Frito Lay and General Mills
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Developed and improved account relationships.

Education

High School Diploma -

Puxico High School
Puxico, MO
05-1983

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Inventory Control
  • POS Systems

References

available upon request

Timeline

Store Manager

Western Oil, Inc. dba PetroMart Stores
08.2016 - Current

Assistant Store Manager

MFA Oil, Inc. dba Breaktime Stores
07.2015 - 07.2016

Buyer

Holloway Distributing, Inc.
09.2013 - 06.2015

High School Diploma -

Puxico High School

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