Billy Hendrix
Columbia,MO
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
Western Oil, Inc. dba PetroMart Stores
08.2016 - Current
- Petromart #41, 44, 46, 48 & 49
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
MFA Oil, Inc. dba Breaktime Stores
07.2015 - 07.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Buyer
Holloway Distributing, Inc.
09.2013 - 06.2015
- Responsible for reviewing and maintaining inventory for several vendors including Kraft, Hershey, Cadburry, Nestle, Frito Lay and General Mills
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Forecasted purchasing trends and improved merchandising strategies.
- Developed and improved account relationships.
Education
High School Diploma -
Puxico High School
Puxico, MO05-1983
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Inventory Control
- POS Systems
References
available upon request
Timeline
Store Manager
Western Oil, Inc. dba PetroMart Stores
08.2016 - Current
Assistant Store Manager
MFA Oil, Inc. dba Breaktime Stores
07.2015 - 07.2016
Buyer
Holloway Distributing, Inc.
09.2013 - 06.2015
High School Diploma -
Puxico High School
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