Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bill Herron

Columbus

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

8
8
years of professional experience

Work History

Warehouse Supervisor

SSA Group
08.2024 - 07.2025
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Maintained high levels of accuracy in daily operations.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.

Food and Beverage Supervisor

SSA Group
03.2023 - 08.2024
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Worked with qualified chef to diversify menu with new offerings.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Section Lead

Columbus Zoo and Aquarium
07.2022 - 03.2023
  • Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
  • Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
  • Liaised with manager to discuss adverse trends and identify and resolve production issues.
  • Oversaw projects, equipment and manpower needs to properly allocate resources and training.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Team Lead

Columbus Zoo and Aquarium
07.2021 - 07.2022
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Frequently inspected production area to verify proper equipment operation.

Team Member

Columbus Zoo and Aquarium
03.2017 - 07.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

High School graduate -

Upper Arlington High School
05.2018

Skills

  • Customer service
  • Order picking and processing
  • Material handling practices
  • Inventory management
  • Associate training
  • Problem-solving
  • Task delegation
  • Shift scheduling
  • Logistics
  • Certified forklift operator
  • Relationship building

Timeline

Warehouse Supervisor

SSA Group
08.2024 - 07.2025

Food and Beverage Supervisor

SSA Group
03.2023 - 08.2024

Section Lead

Columbus Zoo and Aquarium
07.2022 - 03.2023

Team Lead

Columbus Zoo and Aquarium
07.2021 - 07.2022

Team Member

Columbus Zoo and Aquarium
03.2017 - 07.2021

High School graduate -

Upper Arlington High School

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