Bill Hyacinthe
Columbus,OH
Summary
Sales professional with a solid background in managing high-performing sales teams and driving revenue growth. Known for strongly focusing on team collaboration and delivering results, with a reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Additionally, I am an associate banker with a strong background in customer service, financial products, and sales. Expertise in managing client relationships, assessing financial needs, and recommending suitable banking products. Highly adaptable team player focused on achieving results and ensuring client satisfaction in a fast-paced environment. Reliable and skilled in handling transactions, resolving issues, and maintaining compliance with regulatory standards.
Overview
7
7
years of professional experience
Work History
Banker
JPMorgan Chase & Co
Columbus, OH
06.2023 - Current
- Delivers an exceptional customer experience by acting with a customer-first attitude
- Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
- Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
- Influences, educates and connects customers to technology
- Possesses initiative and knowledge to provide financial options for customers using a consultative approach
- Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
- Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
- Assisted clients with account opening procedures, ensuring compliance with regulatory requirements
- Performed daily cash management activities such as deposits, withdrawals, and fund transfers for individual and business customers
Selling manager & education
Morris Home
Columbus, OH
04.2023 - Current
- Must achieve and maintain net written sales each month to meet the established minimum performance standards
- Must achieve personal selling standards in order to maintain position
- Exceeds the minimum standards in all key performance metrics for personal and team performance
- Achieve set monthly sales revenue, key performance metrics, and margin goals
- Review daily sales reports to track performance towards specifically owned sales
- In partnership with the GM lead daily sales meetings on all current sales goals, news, promotions, product information
- Become the subject matter expert on all company promotions to ensure understanding of both the sales force and the guests
- Assist in the control of the sales floor supporting, coaching and managing the sales staff to achieve store revenue daily goals
- Support areas of training and development in all areas, especially Bedding and Finance of all store personnel, including coaching sessions
- Assist with conducting weekly and monthly performance reviews for all Sales Associates in a timely manner
- Actively participate in the recruiting and interviewing process for all new employees at assigned store location
- Maintain customer retention, lead follow-up and sales results through inspection and development of staff 'Book of Business'
- Lead and direct the work of all Sales Associates to ensure a professional and customer-friendly environment at all times
- Routinely inspect sales floor to ensure cleanliness, organization, and review tags for accuracy
- Uphold Areas of Pride Responsibility on a consistent basis
- Daily review of all sales entered into the ordering system by Sales Associates for accuracy
- Attend and completes all assigned company training and reviews training records for all employees
- Participate in physical inventory of showroom when necessary
- Collaborate with corporate departments including HR, Accounting, Merchandising and IT to ensure organizational standards are met
- Ensure store security at all times in compliance with company policy and procedure
- Ensure understanding of the Sales Compensation Plan in order to accurately interpret and answer employee questions
- Ensures store inventory accuracy throughout the sales process for the location
- Including but not limited to weekly inventory audit
PUBLIC SAFETY CADET SERGEANT
Columbus Police Department
Columbus, OH
11.2021 - 02.2024
- Completed rigorous training program in law enforcement procedures, tactics, and community policing principles
- Participated in community outreach programs aimed at promoting crime prevention strategies and building positive relationships with residents
- Collaborated with fellow cadets on various projects and assignments to develop teamwork skills and foster a supportive learning environment
- Led cadets and kept them up to date with the division's policy
Assistant Sales Manager
VALUE CITY FURNITURE/ ACCEPTANCE NOW
01.2023 - 06.2023
- Utilized CRM software to track and manage leads, ensuring timely follow-up and accurate reporting of sales activities
- Generated leads through cold calling, email campaigns, and networking events, resulting in an increase in sales opportunities
- Nurtured leads through regular communication, providing relevant information about products/services to drive interest and engagement
- Implemented lead scoring system to prioritize follow-up activities based on prospect engagement levels
- Collaborated with the sales enablement team to develop effective sales scripts and objection-handling techniques for lead qualification calls
- Maintained accurate records of all interactions with leads in CRM software for future reference and analysis purposes
LEAD GENERATOR
Pure H2O
01.2023 - 04.2023
- Optimized lead nurturing workflows to guide prospects through the sales funnel and improve conversion rates
- Collaborated with sales team to align lead generation activities with their needs and goals
Sales Associate
H&M
11.2022 - 01.2023
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork
- Participated in store merchandising activities such as setting up displays or arranging promotional signage
Security Officer
PROFESSIONAL SECURITY SERVICE S.A
01.2018 - 07.2021
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
Education
Associate of Science - Finance
Columbus State Community College
Columbus, OHSkills
- Customer service
- Creative thinking
- Consumer banking
- Cross-selling expertise
- Relationship building
- Customer Service-oriented
- Sales strategy development
Languages
French
Native or Bilingual
Timeline
Banker
JPMorgan Chase & Co
06.2023 - Current
Selling manager & education
Morris Home
04.2023 - Current
Assistant Sales Manager
VALUE CITY FURNITURE/ ACCEPTANCE NOW
01.2023 - 06.2023
LEAD GENERATOR
Pure H2O
01.2023 - 04.2023
Sales Associate
H&M
11.2022 - 01.2023
PUBLIC SAFETY CADET SERGEANT
Columbus Police Department
11.2021 - 02.2024
Security Officer
PROFESSIONAL SECURITY SERVICE S.A
01.2018 - 07.2021
Associate of Science - Finance
Columbus State Community College