Bill Jacob
Cape Coral,FL
Summary
Dynamic operations leader with a proven track record at Lumen Technologies, enhancing cross-functional team performance and spearheading process optimization. Excelled in many roles, demonstrating exceptional problem-solving abilities and adaptability. Skilled in business analysis and operations management, achieving significant efficiency improvements.
Overview
23
23
years of professional experience
Work History
Manager Region Operations II
CenturyLink/Lumen
04.2012 - 11.2024
- Led a team comprising 10+ supervisors and over 200 bargaining employees and contractors to successfully install fiber and copper services, while maintaining essential network infrastructure.
- One of the top performing MRO areas in the country in all KPIs over the last 10 years.
- Participated/supported many FOA trials and helped develop new practices and procedures.
- Managed within $30M expense budget and implemented plans to in-source copper and fiber restoration resulting in $5M annual savings.
- Key field leader for launch of Fiber Overbuild in Florida.
Supervisor Region Operations
Embarq/CenturyLink
02.2008 - 04.2012
- Led team of 18 bargaining field technicians.
- Field leader in RFoG deployment in South Florida and first ever Bulk Property Agreement.
- Lead supervisor for PRISM deployment in South FL and key partner implementing qualification standards.
- Developed and implemented practice for PRISM upgrades in RFoG MDU and SFU communities.
Supervisor Technician Support Center
Sprint/Embarq
05.2002 - 02.2008
- Led a team of assignment/switch provisioning agents in Sprint's first nationwide support center.
- Developed staffing model to transition all regional support centers into national support centers improving cost structure and expanding employee knowledge.
Education
MBA - Management/Marketing
Kansas State University
Manhattan, KS05-2001
Bachelor of Science - Food Science And Industry/Business Minor
Kansas State University
Manhattan, KS05-1999
Skills
- Cross-functional team management
- Verbal and written communication
- Business Analysis
- Process Optimization
- Innovation management
- Adaptability
- Team building
- Problem-solving abilities
- Operations Management
Additional Information
- 2019 Cape Coral Chamber of Commerce Chairman of the Board
- 2017-2021 Cape Coral Chamber of Commerce Board Member
- 2019 CenturyLink Outstanding Service Provider Award
- 2017 Cape Coral Chamber of Commerce Trustee of the Year
- 2016 CenturyLink Power of Us Award
- 2014 Advanced Leadership Cape Coral Graduate
- 2012 Leadership Cape Coral Graduate
- 2002 Leadership Fayetteville Graduate
Timeline
Manager Region Operations II
CenturyLink/Lumen
04.2012 - 11.2024
Supervisor Region Operations
Embarq/CenturyLink
02.2008 - 04.2012
Supervisor Technician Support Center
Sprint/Embarq
05.2002 - 02.2008
MBA - Management/Marketing
Kansas State University
Bachelor of Science - Food Science And Industry/Business Minor
Kansas State University
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