Bill Kilvington
Weston,FL
Summary
Highly skilled and customer-focused IT professional with experience in Information Security, Tier 1, and Tier 2 Enterprise Service Desk operations. Proven track record of delivering exceptional technical support and problem-solving expertise to ensure seamless resolution of IT issues. Possessing a deep understanding of various software, hardware, and networking systems, adept at providing prompt and efficient assistance to end-users. With exceptional communication and interpersonal skills, excel in fostering positive client relationships and ensuring satisfaction. Motivated by a passion for continuous learning, I am committed to staying abreast of emerging technologies to optimize service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
System Analyst
GDIT
Doral, FL
08.2023 - Current
- Resolve complex technical problems by working directly with vendors or other external resources when necessary.
- Configure server settings according to customer specifications while ensuring compliance with applicable regulations.
- Identify opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
- Implement security measures such as authentication protocols and encryption algorithms.
- Provide technical support for users, troubleshooting any issues that arose in their use of software applications.
- Well versed in installing, maintaining, and troubleshooting three separate networks, including NIPR, SIPR, and IATIN.
- Ensure compliance with industry standards regarding information security policies and procedures.
- Assist users in resolving network connectivity issues.
- Maintained up-to-date inventory of all IT equipment installed in the organization.
- Tracked service requests through a Service Now ticketing system.
Service Desk Technician
Seneca Resources / GDIT
Doral, FL
02.2023 - 08.2023
- Skilled in creating and maintaining AD objects, including users, groups, organizational units (OUs), and group policy objects (GPOs) to streamline user management and enforce security policies
- Adept at providing support through various tools and platforms, maintaining high levels of professionalism and empathy
- Investigate and troubleshoot hardware, software, and network-related problems, ensuring timely and accurate resolutions
- Document all incidents and service requests accurately and comprehensively within the Service Now to maintain proper records and enable knowledge sharing among the team
- Deliver exceptional customer service by addressing technical inquiries and resolving hardware and software problems for a diverse range of end-users
- Demonstrated expertise in onboarding and offboarding processes, efficiently provisioning and deprovisioning user accounts and access privileges in alignment with HR and IT procedures
Information Security Manager
United States Air Force, USAF
Homestead, FL
05.2017 - 06.2020
- Oversaw the installation, modification, servicing, and repair of the critical infrastructure intrusion detection system for 58 alarmed facilities, over 400+ individual alarm points, and 30 cameras (CCTV); oversaw management of multiple desktop annunciators, administrator station, contractor/visitor badging station, and primary and backup servers; conducted site surveys, adversarial testing and assessments based on vulnerabilities, security requirements and mission needs
- Diagnosed and resolved a wide range of software, hardware and connectivity issues while delivering technical training on hardware/software to end users
- Wrote the unit Information Security regulation (AFI 16-404) in accordance with Department of Defense directives; led to excellent rating upon inspection
- Managed directory system; controlled access to Sensitive Compartmental Information Facilities (SCIF), added/removed users, issued and reset passwords
- Managed/developed integrated security controls to ensure confidentiality, recoverability and inspection of sensitive and/or classified information and Information Technology (IT) resources
- Conducted troubleshooting to isolate and diagnose common system problems
- Project manager/coordinator and subject-matter expert for emerging technology and all security-related projects from inception to completion; manage contracts, contractors along with procurement functions and provide support to organizations budget; reported progress to stakeholders
Executive Protection Specialist
Miami Heat
Miami, FL
01.2012 - 02.2020
- Provided protective security, security briefings and surveillance operations for elite athletes, coaches and NBA executives during a variety of team events including NBA games, charity events, commercial shoots, parties and nightlife
Team Leader
United States Air Force, USAF
Homestead, FL
01.2010 - 05.2017
- Responsible for posting schedules, timecards and appraisals as well as the application of counseling, mentorship and problem-solving techniques for over 30 personnel
- Responded as Incident Commander; ensured 30+ patrolmen/6 supervisors maintained professionalism, adhered to regulations, applied the appropriate use of force and conducted appropriate investigations of crimes
- Advantor System network admin; assisted with access control, CCTV, IDS, servers as well as user account management
- Command Center Manager; maintained and trained personnel on multiple security and database systems
- Supervised crime and incident scenes, investigations, apprehended & detained suspects and obtained statements
Education
Bachelor of Science - Information Technology Management
Broward College
Fort Lauderdale, FL05-2025
Associate of Science - Networking Systems Technology And Cybersecurity
Broward College
Fort Lauderdale, FL08.2021
BACHELOR OF SCIENCE - Criminal Justice
PARK UNIVERSITY
Parkville, MO09.2010
Skills
- Project Management
- Active Directory
- Microsoft Office
- Team Leader
- Policy Development
- DoD Experience
- Emergency Management
- System Administration
- LAN
- VPN
- Computer Networking
- Operating Systems
- Network Administration
- Microsoft Windows
- Network Firewalls
- Microsoft Windows Server
- DNS
- DHCP
- Network Security
- Problem Solving
- Customer Service
- Technical Troubleshooting
- Incident Mitigation
- Risk Analysis
- Information Security
- Risk Management
- Risk Assessment
- Security Analysis
- Physical Security
- Investigations
Certification
- CompTIA Security+
- CompTIA A+
- MD-100
- Information Technology Analyst
- Top Secret/SCI Clearance
Timeline
System Analyst
GDIT
08.2023 - Current
Service Desk Technician
Seneca Resources / GDIT
02.2023 - 08.2023
Information Security Manager
United States Air Force, USAF
05.2017 - 06.2020
Executive Protection Specialist
Miami Heat
01.2012 - 02.2020
Team Leader
United States Air Force, USAF
01.2010 - 05.2017
Bachelor of Science - Information Technology Management
Broward College
Associate of Science - Networking Systems Technology And Cybersecurity
Broward College
BACHELOR OF SCIENCE - Criminal Justice
PARK UNIVERSITY
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