Bill Koning
Olathe,KS
Summary
Dynamic hospitality leader with extensive experience at Chicken N Pickle, skilled in driving operational excellence and enhancing team performance. Proven track record in achieving significant productivity improvements and customer satisfaction through effective communication and strategic marketing initiatives. Proficient in Aloha POS and committed to fostering a positive team environment.
Overview
35
35
years of professional experience
Work History
VP of Hospitality
Chicken N Pickle
North Kansas City, Missouri
06.2016 - Current
- In current role as VP of Operations/Hospitality, prioritize support for RnM/CapEx projects.
- Drove menu innovations to enhance guest experience while nurturing regional leadership development.
- Advanced to multi-unit Director of Operations, guiding over 1,000 employees effectively.
- Initiated service style and bar program as Opening GM for premier dining and pickleball venue.
- Crafted training materials and developed daily stats dashboard to streamline operational processes.
- Engaged with IT to create tailored solutions for tracking revenue and performance metrics.
- Performed routine systems checks and maintenance tasks for optimal service quality.
General Manager
PB&J Restaurants
Kansas, Kansas
06.2015 - 01.2016
- Managed day-to-day operations, including payroll and profit-loss statement oversight.
- Reduced team member count by 40% while maintaining productivity through strategic attrition.
- Led three assistant FOH managers, one catering manager, and five BOH culinary leaders.
- Conducted interviews and spearheaded staffing initiatives to enhance team performance.
- Streamlined daily communication between front-of-the-house and back-of-the-house staff, enhancing operational efficiency. between front-of-the-house and back-of-the-house staff.
- Coordinated teams in executing special events and outside sales initiatives, driving revenue growth.
- Developed marketing campaigns and preventative maintenance schedules for facility.
- Served as direct contact for multiple purveyors and local health and safety officials.
General Manager
PB&J Robin
Kansas, Kansas
04.2011 - 06.2015
- Managed payroll and profit-loss statements, enhancing financial performance.
- Led two assistant FOH managers and one BOH culinary leader in daily operations.
- Coordinated communication between front-of-house and back-of-house staff, improving operational efficiency.
- Conducted interviews and spearheaded all staffing initiatives.
- Developed marketing campaigns and preventative maintenance schedules, ensuring facility upkeep and promoting brand visibility.
- Directed teams in special events and outside sales initiatives.
- Served as primary contact for multiple purveyors and local health officials.
- Achieved 13% increase in customer satisfaction ratings, 2011.
Production Manager
InkCycle
11.2004 - 03.2011
- Led four production supervisors, seven team leads, and 225 operators in manufacturing remanufactured ink products.
- Oversaw production processes, ensuring compliance with QMS standards and maintaining product quality.
- Facilitated daily KPI metric reviews to drive performance improvements within the team.
- Supported MRP by managing inventory control and scheduling completion of production tasks.
- Collaborated with HR to develop training programs and conduct performance evaluations, enhancing workforce skills.
- Utilized ECN system for effective communication in new product development and process reviews.
- Contributed to ISO 9001, 14001, and 18001 implementation initiatives.
- Co-chaired gross margin taskforce, increasing second half 2010 gross margin by 10%.
General Manager / Managing Partner
PB&J Restaurants
Overland Park, Kansas
03.1999 - 11.2004
- Managed daily operations with focus on payroll oversight and profit-loss analysis to ensure financial stability.
- Directed five assistant FOH managers and five BOH culinary leaders to enhance operational efficiency.
- Led teams in executing special events and driving outside sales initiatives.
- Instituted team service philosophy, reducing service payroll by 15%.
- Conducted interviews and spearheaded staffing initiatives to optimize workforce.
- Coordinated communications between front-of-house and back-of-house staff to streamline operations.
- Developed marketing campaigns and preventative maintenance schedules to enhance facility performance.
- Established direct contact with multiple purveyors and local health officials.
General Manager
Hailstone Restaurant Group ( Houston’s )
Atlanta, Georgia
08.1991 - 01.1999
- Managed operations for 7 properties nationwide, ensuring consistent quality and service delivery.
- Oversaw daily operations, including payroll management and profit-loss analysis, to maintain financial accountability.
- Directed 8 FOH and BOH managers, ensuring seamless operations across properties.
- Transitioned Washington DC property from lunch/dinner to dinner-only concept, boosting profitability by 20% in 1998.
- Conducted interviews and led staffing initiatives, aligning team capabilities with operational needs.
- Coordinated communications between front-of-the-house and back-of-the-house staff.
- Established preventative maintenance schedules for facility upkeep and efficiency.
- Served as primary contact for multiple purveyors and local health officials.
Education
Bachelor of Arts - Business Administration/Hotel, Restaurant And Institutional Management
Michigan State University
East Lansing, Michigan06-1991
High School - Farmington, Michigan
Farmington High School
Farmington, Michigan06-1987
Skills
- ERT and CPR training
- OSHA compliance training
- ServSafe certification
- Aloha POS system
- Menulink back office
- Microsoft Office suite
- Word processing
- Spreadsheet management
- Presentation software
- Email communication
Timeline
VP of Hospitality
Chicken N Pickle
06.2016 - Current
General Manager
PB&J Restaurants
06.2015 - 01.2016
General Manager
PB&J Robin
04.2011 - 06.2015
Production Manager
InkCycle
11.2004 - 03.2011
General Manager / Managing Partner
PB&J Restaurants
03.1999 - 11.2004
General Manager
Hailstone Restaurant Group ( Houston’s )
08.1991 - 01.1999
Bachelor of Arts - Business Administration/Hotel, Restaurant And Institutional Management
Michigan State University
High School - Farmington, Michigan
Farmington High School