William Ledbetter
Renton,WA
Summary
Dynamic Warehouse Operations Manager with a proven track record at BADEN SPORTS and others, excelling in employee management and operational optimization. Spearheaded the creation of SOPs that enhanced inventory accuracy, driving customer satisfaction. Adept at strategic planning and team leadership, fostering a culture of excellence and continuous improvement.
Overview
31
31
years of professional experience
Work History
Warehouse Operations Manager
BADEN SPORTS
Kent, WA
02.2022 - Current
- Oversaw warehouse operations in 40,000 sqft distribution center with 30+ employees.
- Expanded responsibilities to manage 11 direct reports across multiple departments.
- Managed daily operations including receiving, inventory control, and customer returns.
- Developed leadership capabilities of department heads to improve operational efficiency.
- Created job description and hired Inventory Specialist to optimize inventory management.
- Established standard operating procedures for inventory tracking and safety compliance.
- Designed MS Excel tools to track inventory movements and address EMS deficiencies.
- Conducted system testing for ERP modules to ensure proper functionality.
Seattle City Manager
NEU INC.
Seattle, WA
01.2021 - 01.2021
- Responsible for managing the Seattle market, a team of 8-10 contractor housekeepers, and 60+ Airbnb hosts
- Managed all warehouse inventory, sourcing, ordering, preparation, and distribution
- Responsible for recruitment, retention, and overall relationships with housekeepers and hosts, including all scheduling and any customer service issues across the city
- Collaborated with our globally distributed teams (sales, marketing, engineering, and product) to deliver on company goals and to ensure the voice of the customer was part of planning initiatives
- Submitted platform and product development requests and worked with engineering to ensure completion
- Created the city blueprint processes and training materials for expansion to additional cities post Seed round
- On-demand backup for any staffing situations in the city, including on-call cleaning, assistant city management tasks, or warehouse staffing shortages
- A reliable technology platform that provides quality cleans on-demand based in Seattle, WA
Warehouse Operations Manager
GROWTHJET
San Francisco, CA
01.2020 - 01.2021
- Responsible for all warehouse operations in a 6000 sqft 3PL facility with six full-time employees, including recruiting, hiring, training, performance, and retention efforts
- Daily responsibilities included receiving, storage, picking, packing, kitting, shipping, and inventory control across 2100 SKUs representing 9 customers
- Created and implemented various SOPs, including picking, packing/kitting, inventory tracking, and measurement across the team
- Handled all operational project management needs, including resource allocation, budgeting, time management, and special projects from the CEO
- Managed re-allocation efforts and the COVID response plan with fluctuating order volume and customer requirements during COVID changes
- Where e-commerce fulfillment meets sustainability based in San Francisco, CA
Operations Manager
GLASSYBABY
Seattle, WA
01.2019 - 01.2020
- Responsible for all operations for $10M ARR 14,000 sqft glass production facility with 40+ employees and vendors across production, quality control, inventory management (raw and finished goods), warehousing, and facilities/equipment maintenance
- Managed all on-site labor needs partnering with the corporate HR team to administer and implement policies ensuring compliance with California labor laws
- Created training programs for skilled artisan labor that reduced product failure rate by 4% saving $400K in revenue
- Reduced annual labor costs through strategic scheduling of product production requirements, resource allocation, and skills training
- Co-developed the first quality control database to track 300+ SKUs that delivered rich analytics and improved operational decision making
- Hand blown glass for people who love to give kindness based in Seattle, WA
Co-Owner & Partner
HI-FIDELITY LOUNGE
Bremerton, WA
01.2015 - 01.2017
- Managed a tight-knit staff of 4, including both front and back of house and employee processes and procedures
- Created legal entity and applied for all business licenses
- Managed entertainment bookings
- Handled backup jobs, including preparing food, waiting tables, and bartender services
- Small bar and restaurant with live music in Bremerton, WA
Owner & Operator
LEDBETTER GLASS
Seattle, WA
01.1995 - 01.2014
- Designed, developed, and produced lines of hand-blown glass sold via direct retail and wholesale channels in the US
- Built and executed a multi-channel marketing plan including local and national distribution
- Managed a rotating team of 1-3 glassblowing artists completing hundreds of projects
- Taught classes ranging from beginner to advanced glass blowing techniques
- Worked as a production glassblower for glassybaby in Seattle, WA, during their rapid growth period
- Production shop coordinator at Pratt Fine Arts Center in Seattle, WA
- Custom glass blowing projects based in Seattle, WA
Skills
- Employee and contractor management
- Standard operating procedures
- Project management
- Process optimization
- Team leadership
- Customer satisfaction
- Operational optimization
- Customer and partner relations
- Strategic planning and execution
- Quality assurance
- Warehouse operations
- Budget and P&L accountability
- Loss prevention
- Compliance assessment
- Product roadmap development
- Inventory oversight
- Project coordination
- HR policy development
- Resource allocation
- Training facilitation
Timeline
Warehouse Operations Manager
BADEN SPORTS
02.2022 - Current
Seattle City Manager
NEU INC.
01.2021 - 01.2021
Warehouse Operations Manager
GROWTHJET
01.2020 - 01.2021
Operations Manager
GLASSYBABY
01.2019 - 01.2020
Co-Owner & Partner
HI-FIDELITY LOUNGE
01.2015 - 01.2017
Owner & Operator
LEDBETTER GLASS
01.1995 - 01.2014