Bill Mills
Dayton
Summary
Resourceful Site Operations Manager known for high productivity and efficient task completion. Specialized in process optimization, workforce management, and safety compliance to ensure smooth site operations. Excel in leadership, communication, and problem-solving skills, enabling effective team collaboration and operational excellence.
Overview
39
39
years of professional experience
Work History
Site Operations Manager
LaCosta Services
Beavercreek
01.2025 - 07.2025
- Daily audits of completed work
- Daily examination of budget making sure the site was always on track
- Lead personnel in daily activities and any changes by holding shift start meetings
- Interviewed hires and handled terminations of employees
- Face of the company at the site that I was assigned to
Director of Operations
Central Solutions Dayton LLC
Kettering
12.2022 - 10.2024
- Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
- Led cross-functional teams to develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all locations
- Managed vendor relationships and negotiated contracts to optimize pricing and service levels
- Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities
- Managed the recruitment, onboarding, training, and development of staff members at multiple locations
- Developed and implemented employee training programs to enhance skills and knowledge within the organization
Manager
Robinsons Janitorial
Trotwood
03.2020 - 11.2022
- Led a team of 10 employees, providing guidance and support to ensure efficient operations
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
- Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
Business Agent
Teamsters Local #957
Dayton
01.2006 - 12.2014
- Negotiated labor contracts for 14 different companies ever 3 years.
- Represented employees in grievance hearings
- Represented employees in disciplinary actions taken against them.
- Represented employees in arbitration hearing.
- Was always available to answer questions on contract disputes.
- Served at the pleasure of the President of Local #957.
Maintenance and repair worker lead
Wright State University
Dayton
04.1986 - 12.2005
- Maintained all levels of supplies need to complete daily tasks.
- Reader of the work of all other maintenance workers in my group.
- Maintained records for all maintenance work completed and dates.
- Completed all maintenance work assigned to me.
- Maintained close relationships with the other maintenance departments and college that my group served.
- Stood up for those who could not stand up for themselves.
Education
Some College (No Degree) - General Studies
Sinclair Community College
Dayton, OHHigh school - Machine trades
Beavercreek High School/GVS
Some College (No Degree) - General Studies
Wright State University
Dayton, OHSkills
- Budget management
- Vendor negotiation
- Operations oversight
- Standard operating procedures
- Employee development
- Customer satisfaction
- Conflict resolution
- Effective communication
- Problem solving
- Coaching and mentoring
- Time management
- Facilities management
- Asset management
- Vendor sourcing
- Budgeting and cost control
- Team building/leadership
- Maintenance planning
- Systems implementation
- Market growth
- MS office
- Continuous improvements
- Operations management
- Expense reports
- Workforce management
- Microsoft office expertise
- Staff training
- Negotiations expert
- Account recordkeeping
- Decision-making
- Emergency response
- Employee relations and conflict resolution
- Troubleshooting and problem solving
- Client relationships
- Staff retention
Timeline
Site Operations Manager
LaCosta Services
01.2025 - 07.2025
Director of Operations
Central Solutions Dayton LLC
12.2022 - 10.2024
Manager
Robinsons Janitorial
03.2020 - 11.2022
Business Agent
Teamsters Local #957
01.2006 - 12.2014
Maintenance and repair worker lead
Wright State University
04.1986 - 12.2005
Some College (No Degree) - General Studies
Sinclair Community College
High school - Machine trades
Beavercreek High School/GVS
Some College (No Degree) - General Studies
Wright State University