Bill Nickolopoulos Jr.
Helen,MI
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Overview
31
31
years of professional experience
Work History
Owner and Operator at Orion Marine Service L.L.C.
Self Employed
09.2008 - 12.2019
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations, with morning meetings with my managers in order to give direction for the day.
- Design floor plans for the four boat shows we did every year.
- Design (special boats) for boat shows.
- Managed our professional athletes that surfed for us, and special relationships with the Detroit Lions and Detroit Red Wings.
Service Manager
Orion Marine Center
04.1999 - 09.2008
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- This position also included being the parts manager with the responsibility of maintaining daily parts inventory as well as the large spring and fall orders.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Service Technician
Orion Marine Center
02.1990 - 04.1999
- Diagnosed and troubleshot problems, repairing, and restoring marine products to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Service Technician
Cruise Out Marine
08.1988 - 11.1990
- Diagnosed and troubleshot problems, repairing, and restoring marine products to peak performance.
Education
High School Diploma -
North Salem High
Salem, OR.Skills
- Sales negotiation
- Employee negotiation
- Customer conflict resolution
- Client relationship management
- Operations management
- Staff training and development
- Development of a classroom curriculum for MMI Through Raytheon Technologies
Timeline
Owner and Operator at Orion Marine Service L.L.C.
Self Employed
09.2008 - 12.2019
Service Manager
Orion Marine Center
04.1999 - 09.2008
Service Technician
Orion Marine Center
02.1990 - 04.1999
Service Technician
Cruise Out Marine
08.1988 - 11.1990
High School Diploma -
North Salem High
Multiple awards for sales achievements
Multiple sales and CSI achievements over the years from Mercury Marine, Evinrude Marine Berkshire Pontoons, and Manitou Pontoons.