William (Bill) Sears
Albuquerque,NM
Summary
Motivated leader and barista with expertise in team building, customer service, and problem-solving. Demonstrates ability to implement effective changes that enhance employee morale and performance through targeted training. Experienced in high-pressure café settings, espresso machine operation, and communication. Committed to improving operations and customer satisfaction through collaboration and a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager (Lifeguard - Seasonal)
Splash Swim School and Pool Services
Fort Collins, Colorado
05.2025 - 08.2025
- Oversaw daily operations of the pool.
- Managed scheduling and staffing for pool.
- Developed training programs for staff to enhance teaching skills.
- Coordinated safety drills and ensured compliance with health regulations.
- Led customer service initiatives to improve client satisfaction and retention.
- Implemented process improvements to streamline pool workflows.
- Conducted performance evaluations to support staff development and growth.
- Collaborated with vendors to maintain quality supplies and equipment standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Barista
Starbucks
Albuquerque, New Mexico
09.2024 - 05.2025
- Prepared and served a variety of coffee and non-coffee beverages to customers.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and coffee grinders efficiently during busy hours.
- Provided excellent customer service by addressing inquiries and complaints promptly.
- Assisted in training new baristas on beverage preparation techniques.
- Created appealing displays for pastries and snacks to enhance customer experience.
Crew Member/Certified Trainer
Raising Cane's
Fort Collins, CO
11.2023 - 01.2025
- Prepared and served drinks
- Maintained a clean and organized work environment
- Provided excellent customer service
- Operated drive-thru, took orders, and served customers
- Handled cash transactions as a cashier
- Ensured accuracy in order fulfillment
- Cleaned and maintained dining room and bathrooms
- Collaborated with team members to create a positive work atmosphere
- Obtained Certified Trainer certification to train new employees
- Implemented new training techniques to improve employee performance
- Conducted training sessions for new hires to ensure consistency in service quality
Swim Instructor
Genesis Health Clubs
Fort Collins, CO
09.2022 - 01.2025
- Instructed children of all ages in swimming techniques and water safety
- Prepared students for competitive swim team participation
- Demonstrated proper pool etiquette and safety procedures
- Implemented engaging and effective teaching methods to ensure skill development
Senior Lifeguard (Seasonal)
Splash Swim School and Pool Services, Inc
Fort Collins, CO
05.2024 - 08.2024
- Supervised and led a team of lifeguards to ensure the safety of all pool patrons
- Demonstrated and enforced high standards of performance and professionalism among lifeguard staff
- Managed pool operations in the absence of the manager
- Conducted regular training sessions for lifeguards to enhance their skills and knowledge
- Implemented emergency procedures and protocols to respond to incidents effectively
- Maintained a clean and organized pool area for the comfort and safety of guests
Lifeguard (Seasonal)
Splash Swim School and Pool Services, Inc
Fort Collins, CO
05.2023 - 09.2023
- Ensured the safety of all pool patrons by actively monitoring their activities
- Maintained a clean and organized pool environment to prevent accidents
- Implemented emergency procedures when necessary to ensure the well-being of patrons
- Collaborated with team members to ensure smooth operations and efficient communication
- Demonstrated strong work ethic and dedication to providing a professional and safe environment for all patrons
Dishwasher/Food Prep
Welsh Rabbit Bistro
Fort Collins, CO
04.2023 - 08.2023
- Washed dishes efficiently and maintained cleanliness in the kitchen
- Assisted in food preparation and drink service
- Collaborated with servers and cooks to ensure smooth operations
- Adapted to various tasks and responsibilities as needed
- Demonstrated flexibility and teamwork in a fast-paced environment
- Unfortunately, the Welsh Rabbit Bistro had to close due to stresses on the restaurant as a direct result of the 2020 COVID pandemic.
Lifeguard/Swim Instructor (Seasonal)
Splash Swim School and Pool Services, Inc
Fort Collins, CO
05.2022 - 09.2022
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded quickly to emergencies, providing first aid and rescue assistance as needed.
- Instructed swimming lessons for various age groups and skill levels.
- Maintained cleanliness of the pool area, ensuring a safe environment for patrons.
Lifeguard (Seasonal)
Splash Swim School and Pool Services, Inc
Fort Collins, CO
06.2021 - 09.2021
- Ensured the safety of all pool patrons by actively monitoring their activities
- Maintained a clean and organized pool environment to prevent accidents
- Implemented emergency procedures when necessary to ensure the well-being of patrons
- Collaborated with team members to ensure smooth operations and efficient communication
- Demonstrated strong work ethic and dedication to providing a professional and safe environment for all patrons
- Provided swim lessons to individuals of all skill levels, focusing on improving technique and water safety awareness
Education
High School Diploma -
Liberty Common High School
Fort Collins, CO05.2024
Bachelor of Arts - Film Production
University of New Mexico
Albuquerque, NMSkills
- Customer service
- Time management
- Communication skills
- Food service
- Restaurant experience
- Staff scheduling
- Safety compliance
- Team leadership
- Operational management
- Beverage preparation
- Espresso machine operation
Certification
First Aid & CPR Certified - May 2025
Languages
Spanish
Limited
Timeline
Manager (Lifeguard - Seasonal)
Splash Swim School and Pool Services
05.2025 - 08.2025
Barista
Starbucks
09.2024 - 05.2025
Senior Lifeguard (Seasonal)
Splash Swim School and Pool Services, Inc
05.2024 - 08.2024
Crew Member/Certified Trainer
Raising Cane's
11.2023 - 01.2025
Lifeguard (Seasonal)
Splash Swim School and Pool Services, Inc
05.2023 - 09.2023
Dishwasher/Food Prep
Welsh Rabbit Bistro
04.2023 - 08.2023
Swim Instructor
Genesis Health Clubs
09.2022 - 01.2025
Lifeguard/Swim Instructor (Seasonal)
Splash Swim School and Pool Services, Inc
05.2022 - 09.2022
Lifeguard (Seasonal)
Splash Swim School and Pool Services, Inc
06.2021 - 09.2021
High School Diploma -
Liberty Common High School
Bachelor of Arts - Film Production
University of New Mexico
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