AFTON MCKINNEY
New Salem,MA
Summary
When I do something I make sure it’s done right, with perfection in mind, I’m eger to extend a helping hand wherever needed and am very productive. I am extremely dependable. At the age of 16 I would commute via the commuter rail from Salem to Boston for work while attending a Boston prep high school fulltime. I am very passionate in what I do and I am an extremely quick learner. I am technologically-savvy and have extensive customer service skills with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
Overview
8
8
years of professional experience
Work History
Head Lifeguard (Seasonal)
Boys And Girls Club Of Lynn
Lynn, MA
03.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Managed swimming schedules as well as taught children and adults how to row boat in addition to basic boating and safety when playing in or near water.
- Maintained rescue equipment by conducting inspections and completing basic repairs, alerting my director when things were broken and giving ideas on how to prevent those things from breaking.
- Detailed safety rules and procedures regarding activities to customers and guests, this included going to splash parks that were open to the public, Observing recreational users to detect safety concerns and prevent ongoing violations. or traveling from 2 different felicitys, lynn and middleton.
- Explained and demonstrated freestyle and backstroke swimming strokes, exhibiting proper technique and positioning in water.
- Working with chemicals - making sure the pool was safe for residents, those chemicals included Chlorine, alkalinity, and ph, as well as adding water and assisting on backwashing the pool. Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health. Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Lifeguard/Swim Instructor
Salem Ymca
Salem, MA
03.2018 - 05.2022
- Non -Supervised [(can work alone for many hours) ranged from 5am-12.30pm with no breaks, would even close the pool some nights because of lack in staff.]
- Teaching numerous age groups from babies to adults on safety and the action of swimming, as well as Worked one-on-one with special needs students, delivering guidance and reassurance.
- Picking up very heavy objects.
- Tidying and cleaning everything up through the day and while closing.
- Showing and helping people around the area, answering questions about memberships and lessons etc.
- Doing paper work, filing and scanning as well as emails, calls and more.
- Always making sure I have coverage and helping out other staff when they need coverage.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Taught students lifesaving measures, including things like swim-float-swim and to never swim alone. as well Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Customer Service Associate
homedepot
Salem, MA
11.2020 - 02.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assessed customer needs and upsold products and services to maximize appliance sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered many inbound calls per day and directed to designated individuals or departments, while still taking returns
- Worked with order pullers and loaders to develop customer service improvement initiatives.
- Opened and closes
- Cleans service desk, as well as help direct customers to the right location for a certain product.
- I process online orders, returns, and solve customers issues, as well as when its busy ring people out to prevent a line.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Lifeguard, Swim Instructor
Wang ymca
Boston, MA
11.2017 - 10.2020
- Opened and closed.
- Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength. especially with Camp kids.
- Swim lessons at schools, with all different ages, as well as documented each student's progress and gave constructive feedback for areas that could be improved.
- Teaching numerous age groups from babies to adults on safety and the action of swimming. as well as Worked one-on-one with special needs students, delivering guidance and reassurance, to help growth in the lessons.
- Tidying and cleaning everything up through the day and while closing, also cleaned, brushed and vacuumed the pool many times throughout the day.
- Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
- Optimized customer service by resolving issues quickly and with courteous demeanor. Also showing and helping people around the area, answering questions about memberships and lessons etc.
- Doing paper work, filing and scanning as well as emails, calls and more.
Lifeguard
lewis wharf
Boston, MA
06.2019 - 09.2019
- Opened and closed.
- Unsupervised (can work alone for many hours) shifts longer then 6 hrs.
- Picking up very heavy objects.
- Tidying and cleaning everything up, as well as organizing and reorganizing throughout the day and while closing.
- Working with chemicals - making sure the pool was safe for residents, those chemicals included Chlorine, alkalinity, and ph (which I learned to do by myself), and Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Optimized customer service by resolving issues quickly and with courteous demeanor. as well as Showing and helping people around the area, answering questions about the hotel and events as well as what restaurants to go to, in the area.
- Cleaned, brushed and vacuumed pool several times per day.
Education
High School Diploma -
Boston Latin Academy
Boston, MASkills
- Inbound and outbound calling
- Effective communication
- Safety regulations
- Problem Resolution
- Customer Service
- Credit card payment processing
- Problem-solving abilities
- Courteous demeanor
- High-energy attitude
- In-store support
- Retail sales customer service
- Adaptive team player
- Swimming lessons
- Pool policies enforcement
- Lifeguard procedures
- Water sampling
- CPR certified
- Conflict resolution
- Planning
- Program management
- Team collaboration
- Equipment management
- Strong client relations
- Communication
- First aid and CPR instruction
- Safety training
- Group and individual instruction
- Human anatomy knowledge
- Training exercises
- Safety Training
- Pool Operations
- Computer Skills
- Schedule Management
Timeline
Head Lifeguard (Seasonal)
Boys And Girls Club Of Lynn
03.2022 - Current
Customer Service Associate
homedepot
11.2020 - 02.2021
Lifeguard
lewis wharf
06.2019 - 09.2019
Lifeguard/Swim Instructor
Salem Ymca
03.2018 - 05.2022
Lifeguard, Swim Instructor
Wang ymca
11.2017 - 10.2020
High School Diploma -
Boston Latin Academy